Assistant General Manager

Assistant General Manager

The Assistant General Manager (AGM) position is a developmental role designed to provide the tools, training, and guidance necessary to become a future General Manager (GM) at Sky Zone. The goal of the AGM is to master all aspects of running park operations while developing a solid foundation and demonstrated understanding in the areas of people and revenue management. The AGM works under the supervision and guidance of the GM and plays a critical role in creating a positive park culture, maintaining a safe environment, creating a memorable guest experience, and assisting in driving park revenue.

• 18 years of age or older and completed high school diploma or equivalent education.
• A minimum of 1 year of supervisory or management experience.
• A minimum of 2 years of experience in recreation, fitness, retail, restaurant, hospitality, or a related high-volume customer service field.
• Demonstrated success in the execution of Sky Zone's Core Competencies.
• Coachable with a drive and eagerness to grow in, and successfully execute, Sky Zone's Leadership Competencies.
• Possesses basic proficiency in technology such as MS Office Suite, Teams, and point of sale (POS) systems.
• Available to work nights, weekends, and holidays as needed.
• Reliable, coachable, self-motivated, and organized.

• Ability to both remain stationary and move around the park for long periods of time to accommodate guest, park, and safety needs and requirements.
• Ability to lift and / or move a minimum of 20 pounds.
• Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.

• Lead by example, operating with an elevated level of ethics and integrity in partnership with the General Manager.
• As second in command to the GM, assume the role of Leader on Duty, and oversee Supervisors, Team Leads, and Team Members providing guidance, direction, and feedback.
• Become an expert in park operations and systems, safety, guest experience, people management.

• Be a hands‑on leader and role model willing to learn and execute every position in the park.
• Support the GM in selecting talent through interviewing, hiring, and onboarding new Team Members.
• Help to train and develop existing and new Team Members in sales, party, in‑park experiences, and safety / compliance.
• Assist in managing Team Member performance through accountability, recognition, and rewards; effectively manage employee relations with the support of GM and HR if necessary.
• Coordinate with the GM to effectively schedule the team according to park needs, including sales, parties, park experience, programs, facilities, maintenance, attractions, cleanliness, etc.
• Create a positive park culture by learning what motivates the team and recognizing them for individual and park successes.
• Provide memorable moments for our customers by taking initiative, being responsive, and engaging in their experience, while managing NPS (Net Promoter Scores) and Guest / Member feedback.

• Deliver and help drive sales results and develop strong practices for leading, coaching, and motivating a sales team.
• Manage the membership experience and Member community through assisting in the organization of Member VIP events and touchpoints throughout the in‑park experience.
• Share your creative ideas and best practices for ways to increase the park's profit.
• Partner with the General Manager and, as a Leader on Duty, educate the team on key performance metrics (KPIs) and how they can contribute to park goals.
• Develop an understanding of park P&L's and what it takes to manage those effectively.

• Assist the GM in consulting with the Event Coordinator regarding party sales and updated park events, experiences, and information.
• Support Party Hosts in creating a positive party experience for both kids and parents.
• Help with the Party preparation and planning process to make the delivery of the party experience easy for your team.

• Assist as a Park liaison through consistent and thorough communication with facilities, maintenance,…