SAP Program Delivery Manager

Program Manager

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we’ll bring out the best in you. We’re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what’s next. The work is challenging but it matters. You’ll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

The Program Manager is responsible for managing and delivering strategic complex engagements to one or more strategic accounts. In this billable role, the program manager works closely with the customer, the services account executive and other key stakeholders to manage multiple, related projects within given business strategies.

The program manager will be a key member of the delivery team throughout the services lifecycle, from sales support through implementation and post‑go‑live. The Program Manager has the qualification and business acumen typically to manage multiple large scale, high risk, projects, programs and engagements that span organizational and national boundaries including multiple business units and multiple service partners/vendors.

Responsibilities include:

• Carry responsibilities across multiple functional areas, including:
  Opportunity Management, Delivery, Business Development, Coaching/Mentoring & Knowledge Management
• Ensure effective program oversight via program and project reviews to affect customer success and serve as a mentor to project managers
• Manage complex contractual constructs
• Define appropriate delivery model for customer project as a composition of pre‑defined services, on‑site and/or remote delivery including Max Attention Next Generation (and other PE engagements)
• Scope and estimate engagement; determine required resources for the engagement; assess, document and communicate the risk for the engagement
• Lead and own engagement‑planning and program‑planning activities
• Oversee the delivery of multiple projects related to successful engagement or program execution
• Own the engagement and program plan; carry responsibility of delivering its major elements including program’s business objectives, scope and solution within quality criteria (on time, within budget)
• Build proactive formal and informal communication/relationship with key stakeholders outside of direct team
• Resolve political, resource, budgeting, change and legal issues affecting the program
• Oversee and lead the development of proposals, tenders, or responses to requests for proposals associated with the program in order to win new deals for SAP with minimal risks
• Take responsibility from as team lead and support respective line manager(s) in people development tasks

What you bring:

Minimum:

• 10‑15+ years of SAP delivery experience including services management experience
• 7+ years of program management experience in multinational SAP software project life cycles
• Must have experience delivering software in enterprise environments (Fortune 500 or greater)
• Must have superior project financials business acumen (forecasting, allocated revenue, etc.)
• Proficiency in key program management knowledge areas of Program Management Lifecycle, Benefits Management (Value Management), Program Governance, Stakeholder Management, and Integration Management

Desired:

• PMP Certification and/or MS Project Certification (orange belt)
• Major Systems Integrator experience
• SAP Sales experience (EWM, TM, FI, SD)
• Track record of achieving revenue and margin goals while managing multiple client projects of meaningful scope and duration
• Demonstrated leadership by example style in managing teams and clients
• Exceptional leadership, organizational and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers and team members
• Excellent understanding of SAP solutions and of the consulting business processes and functions.

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