Manager, Process Manager - Business Cards & Payments

The Team

Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that is at the heart of America’s business owners, and offers products and services to help them do more business. We have built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do.

The name of our organization reflects our current leadership position in Small Business and Commercial Cards, as well as our aspiration to serve a wide range of needs for our customers beyond the card. We are a culture that dreams big and embraces an entrepreneurial and ownership spirit, just like our business customers.

As a Manager of Process Management you will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity.

You will educate and gain buy‑in from key stakeholders concerning the utilization of processes to ensure appropriate execution each time. In addition, you will lead intent development and oversee execution of card conversions in support of credit bureau reporting and disputes.

The ideal candidate will have experience working on a risk‑oriented team, strong relationship‑building and people‑management skills, creative problem‑solving skills, and the ability to work in white space with unclear problem statements.

• Creating and validating processes
• Designing and producing metrics used to measure efficiency and effectiveness
• Driving process improvements aligned with desired customer outcomes
• Analyzing, identifying, and correcting data issues with systems used or owned by a department
• Analyzing, identifying, and partnering to remediate risks within assigned process; including upstream and downstream impact identification
• Providing subject‑matter expertise on processes when representing the department in projects and other meetings, including presenting and sending status updates to senior leaders
• Managing and leading a team of associates

• Bachelor’s Degree or military experience
• At least 4 years of experience in Process Management, Project Management, or Risk Management
• At least 1 year of experience in People Management

• 5+ years of experience in Process Management, Project Management, or Risk Management
• 2+ years of experience in People Management
• Lean, Agile, Six Sigma or Business Process Management certification

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $134,400 - $153,300;
Plano, TX: $122,100 - $139,400;
Richmond, VA: $122,100 - $139,400.

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

Capital One is an equal‑opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.