Operational Excellence Director Plano,Texas, Service Delivery Posted ago

## Operational Excellence Director Plano,Texas,United States Find out how well you match with this jobJob :
791010## Join our Team Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.
** About this opportunity
** We are seeking a Director of Operations Excellence (DOE) to support our PMO team, based in Plano, Texas. In this role, you will oversee end-to-end operational performance for all Networks deliverables, working closely with customers, the Head of Network Operations, project teams, supply, sourcing, and delivery organizations across the Americas and globally. This role reports to the PMO Head of Networks Operations and is central to driving operational efficiency, service innovation, strategic customer engagement, and financial performance.
** What you will do
*** Build and maintain collaborative relationships with customers, partners, and internal Ericsson stakeholders at all levels
* Serve as a thought leader and strategic partner, guiding teams toward shared success
* Facilitate seamless end-to-end process execution, identifying issues, designing solutions, and leading change management
* Collaborate with peers in Networks Services to ensure consistent, efficient ways of working and share best practices
* Lead development and execution of monthly and bi-weekly Domain governance
* Drive strategy, standardization, and process consistency for KPIs, Monthly Governance, and Quarterly Operations Reviews
* Oversee on-time delivery for all services, hardware, software, and New Product Introductions (NPI)
* Support management of cost center financials, LLR, utilization, and travel
* Support achievement of financial goals including revenue growth, margin improvement, and cost savings
** The skills you bring
*** 10+ years of industry experience in delivery, project management, and customer-facing roles
* Bachelor's degree in Engineering, Business, or IT from an accredited institution (Master's preferred)
* Strong communication skills and ability to build effective relationships at all levels
* Experience establishing governance structures across multiple organizations, including OKR and KPI frameworks
* Proven analytical ability with a talent for translating data into clear, compelling narratives
* Understanding of PMI principles and demonstrated ability to manage projects effectively
* Strong financial and business acumen, including experience in S&OP and resource planning
* Ability to work effectively with cross-functional teams in a fast-paced environment, with strong conflict resolution skills
* Flexibility to travel up to 25%
* AI is becoming core to how we build and deliver 're seeking talent who are ready to learn, adapt, and develop the skills needed to thrive in an AI-enabled future.
** What happens once you apply?
** to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.  Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr
** DISCLAIMER:
** The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all…