Customer Production Support Manager; Global Customer Service; Plano, TX

Position: Customer Production Support Manager (Global Customer Service) - Plano, TX
Teradyne:
Global Leaders in Test and Automation Teradyne is a global authority in test and automation, driving next-gen technology with advanced solutions. We ensure your electronic devices work flawlessly, and our industrial automation solutions streamline product development and delivery worldwide.

Our Production Support & Interfacing division offers a full range of service solutions, covering Teradyne test systems in 47+ countries. Our services span design, production, testing, and maintenance, delivered by 1,450+ professionals.

We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.

Teradyne (NASDAQ: TER) is a global leader in advanced technology solutions. Our Semiconductor Test business delivers automated test equipment (ATE), including the UltraFLEX and UltraFLEXplus platforms, that helps the world’s leading semiconductor manufacturers ensure the quality and performance of the chips powering today’s electronics. Teradyne also includes a Robotics business (Universal Robots and Mobile Industrial Robots).Opportunity Overview The Teradyne Global Customer Support team is hiring a Customer Support Production Manager to lead the existing field production support organization that supports customers locally in the Dallas–Fort Worth area, in Austin, Texas, and across the East Coast.

This leadership role manages Field Production Support Team Leads and, through them, the Production Support Engineers who support UltraFLEX and UltraFLEXplus, Eagle, and other legacy ATE platforms, systems, and test fixtures.

This role integrates organizational leadership, service operations, financial management, customer engagement, and cross-functional coordination. The manager translates customer production priorities into regional staffing, service-delivery, and improvement plans that support sustained operational performance.

This role is based at the Teradyne Plano, Texas office, supporting team members and customers locally, in Austin, Texas, and on the East Coast. You will lead the existing support team serving these customers. The position partners closely with Global Customer Support leadership and reports to the US Operations  this role, you will:

Organizational Leadership Lead, coach, and develop a team of Field Production Support Team Leads, including onboarding, performance management, goal setting, and succession planning.

Oversee the capability, capacity, and engagement of the broader Production Support Engineer organization through your Team Leads, ensuring skills are aligned with customer and business requirements.

Foster a culture of accountability, knowledge sharing, standard processes, and continuous improvement across the region.

Make staffing, hiring, and resource-allocation decisions in partnership with HR and senior management.

Service Delivery & Operations Own regional execution of Operational Support Services (OSS) commitments, including contracted and value-added activities, and ensure consistent, high-quality delivery across all assigned accounts.

Serve as the second-level escalation point for production-impacting issues, supporting Team Leads in resolution and engaging senior management and cross-functional partners when needed.

Monitor regional KPIs and system-performance data (e.g., uptime, response/resolution time, CSAT), identify gaps and trends, and drive corrective and continuous-improvement actions to closure.

Champion structured problem-solving and quality methodologies, including 8D, root cause analysis (RCA), 5 Whys, and Six Sigma, across the region.

Financial Management Own the regional…