Hybrid Manager, Customer Care - Tax Escalations
Listed on 2026-11-05
-
Management
Client Relationship Management -
Customer Service/HelpDesk
Customer Success Management, Client Relationship Management
Cotality, a leader in property intelligence, is seeking a Manager, Customer Care
- Tax Escalations. This hybrid-remote role directs a team of 15–18 Customer Care Tier 2 associates and a Team Lead to uphold service excellence and client advocacy.
You will oversee SLA adherence, monitor KPIs like FCR, AHT, and quality scores, and drive initiatives to boost NPS. The position emphasizes coaching, engagement, and cross-functional collaboration in a fast-paced environment.
For the Hybrid Manager, Customer Care
- Tax Escalations position at Cotality, we are reviewing applications now.
Are you ready to take on the Hybrid Manager, Customer Care
- Tax Escalations role at Cotality?
We would love to welcome a new Hybrid Manager, Customer Care
- Tax Escalations to our team in TX, United States.
Step into the Hybrid Manager, Customer Care
- Tax Escalations role at Cotality in TX, United States and grow with us.
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