CS Sr. Account Manager - Sales Support

Job Summary

The Senior National Logistics Account Manager is responsible for ensuring the company can provide truckload coverage for customer‑awarded freight while also securing additional opportunities. The position focuses on growth and retention of dedicated opportunities, maintaining a competitive edge and preserving overall service integrity.

• Act as the single point of contact for the assigned customer base and build relationships.
• Collaborate with internal departments to balance capacity and freight, working with analysts and other teams.
• Solicit additional freight opportunities that eliminate empty miles when necessary.
• Research and attempt to remedy service issues daily.
• Track and trace shipments, maintaining on‑time performance of 95% or better.
• Relay excess load availability to Brokerage and Rail divisions.
• Review EDI data for accuracy before releasing verifications to the customer.
• Oversee all internal activities that impact service obligations.
• Maintain key carrier performance indicators.
• Handle customer requests, including last‑minute supply chain delivery timelines.
• Manage bookings and resolve delays in pickup/delivery and billing issues.

• 3+ years of experience in business development, sales, or transportation operations.
• Intermediate proficiency in Microsoft Excel functions.
• Ability to manage high volumes of inbound/outbound email and understand capacity and network dynamics.
• Highly organized and communicative with multiple stop deliveries.
• Ability to perform in a deadline‑driven environment with rapidly changing priorities.

• Experience servicing multi‑million‑dollar accounts and supporting new and existing sales opportunities.
• Expertise in specific KPI contract details per client and awards.
• Familiarity with the AS/400 operating system.

• Critical thinking, root cause identification, and problem solving.
• Goal setting and KPI monitoring.
• Customer service, business solicitation, negotiation, and relationship building.
• Scheduling, project management, data analysis, effective communication, and teamwork.

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non‑job‑related disability, or any other protected group status.