Regional Practice Director; Project and Program PMO Manangement

About the role

The Regional Director leads the PMO organization within an assigned region, accountable for project delivery performance, customer outcomes, commercial discipline, and the development of a high-performing team.

Working through Regional Managers, the role ensures that projects are well led, risks are addressed early, and commitments to customers are delivered consistently. The Regional Director partners with Sales, Solutions, Consultancy, and Field Engineering to build confidence in Professional Services and support enterprise growth.

Annual compensation: $185K - $200K USD

What you'll be doing

Regional leadership and business performance

• Translate the North American PMO strategy into regional priorities, measurable objectives, and clear accountability.
• Own regional PMO performance across delivery quality, customer satisfaction, financial performance, capacity, and people development.
• Establish a consistent operating rhythm that enables Regional Managers to understand performance, anticipate challenges, and take timely action.
• Identify capability gaps and investment needs, developing practical recommendations that strengthen delivery and support future demand.
• Balance immediate delivery requirements with the development of a sustainable, scalable regional organization.

Delivery accountability and assurance

• Hold Regional Managers accountable for the health and performance of projects within their teams, with appropriate leadership attention on large, complex, or strategically important engagements.
• Ensure projects begin with clear scope, achievable plans, agreed responsibilities, appropriate resources, and a sound transition from pre-sales into delivery.
• Ensure PMO standards and minimum quality requirements are applied consistently and proportionately to project complexity.
• Challenge project assumptions, recovery plans, and forecasts where evidence indicates that commitments may be at risk.
• Ensure lessons learned result in changes to delivery practices and prevent recurring issues.

Risk, escalation, and customer leadership

• Serve as the regional escalation point for issues requiring authority, coordination, or intervention beyond the Regional Manager’s remit.
• Establish clear expectations for early escalation, including when leadership needs heightened awareness before an issue requires intervention.
• Lead resolution of significant delivery issues, bringing together the right stakeholders and ensuring clear ownership, decisions, and follow-through.
• Build relationships with senior customer stakeholders and provide visible leadership during critical delivery milestones or periods of concern.
• Keep senior leadership informed through concise, accurate communication that explains business impact, recommended actions, and decisions required.

Commercial and financial management

• Drive sound project financial management, including reliable forecasting, disciplined cost control, and timely identification of budget or margin exposure.
• Ensure scope changes, customer dependencies, and delivery assumptions are actively managed and supported by clear evidence.
• Partner with Sales and delivery leaders to resolve commercial issues fairly and promptly, protecting customer relationships and business performance.
• Ensure project teams understand the commercial implications of their decisions and act within agreed authority.
• Work with relevant resource and delivery leaders to align PMO capacity and skills with pipeline, backlog, and strategic account requirements.

People and leadership development

• Lead, coach, and develop Regional Managers, strengthening their ability to manage performance, develop people, and exercise sound judgment.
• Set clear expectations and…