Assistant Property Manager at Cottonwood Ridgeview s

Texas - Plano

About Cottonwood Residential

Cottonwood Residential is a forward-thinking, fully integrated real estate company focused on the multifamily sector. We combine deep expertise in asset and property management with a commitment to operational excellence across a growing national portfolio. We don’t just manage communities — we elevate them.

About the Role

The Assistant Property Manager plays a critical role in supporting the overall operations and performance of the community. Working closely with the Property Manager, this position helps drive leasing results and resident retention, ensures strong administrative and financial controls, and delivers an exceptional resident experience. This role serves as a key operational partner and is expected to step into leadership responsibilities in the absence of the Property Manager.

Key Responsibilities

Operations & Financial Administration

• Support the daily operations of the community, ensuring efficiency and compliance with company policies and procedures
• Process and post rent payments, maintain accurate records, and manage administrative reporting within property management systems
• Maintain organized files, reports, and documentation for the community
• Monitor and order office supplies and ensure the management office is fully equipped
• Assist with vendor coordination, invoice tracking, and general vendor management

Leasing & Resident Experience

• Maintain strong knowledge of apartment availability, pricing, and community features
• Support leasing efforts, including engaging prospects, applying sales techniques, and assisting with the application process
• Respond promptly to resident inquiries and service requests, ensuring a high level of customer satisfaction
• Assist with resident retention initiatives, including communication and follow-up efforts
• Address and escal.
• Support the Property Manager with hiring, onboarding, and training of on-site team members
• Provide guidance and direction to team members to ensure consistent performance and service delivery
• Assist with performance management, including feedback and disciplinary recommendations
• Step into a leadership role and oversee operations in the absence of the Property Manager

Compliance & Community Standards

• Ensure compliance with company policies, safety standards, and applicable regulations, including OSHA requirements
• Conduct regular inspections of the community, including units, amenities, and common areas
• Oversee Self-Guided Tour operations, including unit readiness, signage, and daily inspections
• Maintain awareness of community conditions and report any concerns or risks promptly

What You Bring

• High school diploma or GED required; additional education or training preferred
• 2+ years of multifamily property management experience required
• 1+ years of Assistant Property Manager experience required
• Basic understanding of leasing, sales, and property operations
• Strong organizational and administrative skills with attention to detail
• Excellent communication and interpersonal skills with the ability to interact professionally with residents, vendors, and team members
• Ability to multitask, prioritize, and perform effectively under pressure
• Strong problem-solving skills and ability to handle sensitive situations with discretion
• Proficiency in Microsoft Office Suite
• Experience with Entrata, REBA, or similar systems
• Self-starter with strong initiative and a sense of urgency
• Flexibility to work extended hours, including arriving prior to office opening as needed
• Ability to walk the property, stand for extended periods, and work both indoors and outdoors as needed

Physical Requirements

• Stand, walk, or sit alternatively depending on the day’s needs. Estimate 70% of…