N. Plano - RETAIL - ECOM

212 N. Plano - RETAIL - ECOM STAFF at Specs Family Partners Ltd

The individuals who perform this job provide extraordinary shopping experiences to our in-store and online guests and exceptional service at the time of pickup.

• Know and actively demonstrate, daily, our Company Mission Statement and Core Values.
• Maintain uniform standard, as detailed in the Employee Manual, for all worked hours.
• Greet guests with a smiling face and helpful demeanor, remember that the guest comes first.
• Print, fulfill, and finalize online/e-commerce orders diligently, following the appropriate procedures/guides for the platform in use.
• Operate computer, phone, and/or electronic scanner to look up products as needed to verify availability and complete orders.
• Ensure proper product/pricing by verifying the correct barcode.
• Monitor merchandise handed to guests/delivery drivers so that the accurate products/quantities are leaving the store. Never bring unaccounted for products out of the store.
• Check acceptable identification to ensure the sale is legal, use best practices and always be professional when checking IDs.
• Send verification emails when any suspicious orders are seen.
• Issue receipts/invoices.
• Ensure all orders for the day are either finalized or still waiting to be picked up. Send appropriate notifications for outstanding orders.
• Bag or box merchandise; use bags only when requested by the guest and use bottle protectors when necessary.
• Keep work area clean and neat and stocked with supplies.
• Properly use and maintain computers, copiers, and scanner equipment.
• Assist with carry‑outs; load orders into vehicles as needed.
• Assist in restocking shelves, front product as it is pulled, and review for out‑of‑date items.
• Assist in stocking beer cooler, wine cooler, coke box, freezer, and/or deli case.
• Remove cases and/or boxes from the sales floor (other than organized case stack displays).
• Break down boxes not for store use and throw them away.
• Keep boxes used for re‑packing in organized stacks and maintain area regularly.
• Clean up broken items; mop floors and put up "Wet Floor" signs; cannot leave spills unattended.
• Sweep and mop the floor.
• Keep the parking lot clean of refuse.
• Gather shopping carts from the parking lot if necessary.
• May be asked to run a cash register as business dictates.
• Suggestively sell add‑on items to in‑store guests.
• Carry‑out or dolly‑out merchandise at guest request; tips are permitted but may not be requested.
• Answer questions and provide information to guests.
• May resolve guest complaints with courtesy and respect.
• Avoid conversations with coworkers when guests are present.
• Avoid use of personal cell phone while on the sales floor.
• Prepare assigned areas for inventory and assist in the inventory process if needed.
• Carry out directives of management efficiently.
• Fulfill responsibilities with care and attention to detail.
• Practice teamwork and cooperation with others.
• Possess time management skills and be able to prioritize tasks.
• Ability to manage stress in a fast‑paced environment.
• Stand, lift, carry, walk, and bend constantly; lift and/or move up to 50 pounds regularly and up to 100 pounds or more occasionally using proper lifting techniques and tools. Push and/or pull 50‑100 pounds or more regularly. Communicate with and understand team members and guests.
• Work in accordance with all safety regulations of Spec’s Family Partners and OSHA.
• Other projects as assigned by management.
• Attendance and timeliness are required. Online orders cannot be fulfilled from home.
• Yes, you may have to clean the restroom.

This job has no supervisory responsibilities.

To perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. State law says you must be over the age of 21 to work at Spec's.

Education or Experience

We’d prefer e-commerce experience, but if you’re willing to learn, we’re willing to teach you. We'd like you to have a high school diploma or a general education degree (GED), but experience is the best education.

Language Skills

You must be able to read, comprehend, and write simple…