Site Merchandiser

This position is Hybrid working from our Legacy West Support Center located in Plano, Texas.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price.

Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

This position is Hybrid working from our Legacy West Support Center located in Plano, Texas.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price.

Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

The Site Merchandiser is responsible for the end-to-end execution of online merchandising initiatives that support an exceptional customer experience across HBCo ecommerce channels. This role manages item setup, product content, promotions, category optimization, and landing page execution while partnering cross-functionally with Merchandising, Marketing, and Buying teams. The position also analyzes site performance and customer behavior metrics to drive improvements in conversion, traffic, customer satisfaction, and overall sales performance.

• Manage item setup and ensure all SKUs are launched accurately and within established timelines, including product naming conventions, attributes, categorization, keywords, SEO support, content, and copy. Partner with internal and external stakeholders to secure required assets and leverage AI-driven enhancements where applicable.
• Partner with Merchandising, Marketing, and Buying teams to optimize category and brand landing pages, supporting initiatives designed to increase traffic, conversion, and sales.
• Generate weekly, monthly, quarterly, and ad hoc performance reporting for leadership using site analytics and category sales data. Analyze trends and provide recommendations to improve business performance.
• Collaborate with third-party vendors, including ratings and review platforms, returns providers, and customer experience partners to enhance online shopping experiences, customer feedback programs, and site functionality.
• Support quality assurance efforts by reviewing and validating monthly website content, promotional pages, email links, product information, and site functionality.
• Partner with Customer Service teams to resolve customer experience issues and improve digital shopping outcomes.
• Contribute to special projects and perform other duties as assigned by leadership.

• Bachelor's degree in Business, Marketing, Ecommerce, Merchandising, or related field, or equivalent combination of education and experience.
• 1-3 years of ecommerce experience supporting a multi-channel retail organization.
• Experience with ecommerce…