Jr Customer Analyst

Overview

At Fortis, we lead the way in next generation payment technologies and solutions. We transform payments into a competitive advantage for our clients and partners, enabling businesses to reach uncharted growth and scale. As the solution of choice for the future of payments, Fortis moves payments closer to invisible with a proprietary platform that supports and strengthens the payments capabilities of merchants and software partners.

We are a collaborative team of innovators, problem solvers, and builders, committed to the growth of our clients, partners, and team members. Through award winning software integrations, robust data, and industry vertical and commerce expertise, we deliver the ultimate frictionless commerce experiences. We are in hyper growth mode and seeking talented, innovative, and collaborative problem solvers to help us build and scale the future of payments.

Grow your career with us and be on the cutting edge of the rapidly expanding Fin Tech payments space.

Jr. Customer Analysts are responsible for contacting business owners regarding our payment processing solutions and signing new accounts. The ideal candidate will have the ability to prospect, identify, and qualify leads while working in a fast‑paced environment. They will have excellent communication and organizational skills.

• Develop a list of prospects from resource materials or company records
• Enter sales lead information into CRM for appointments, proposals, and follow ups
• Introduce Fortis Business Services to potential clients
• Build and cultivate prospect relationships by initiating communications and conducting follow‑up communications
• Educate merchants and business owners on the payment processing industry
• Quote rates, fees, and prices about our services to prospective clients
• Close sales of our payment processing service
• Maintain a positive attitude towards colleagues and management
• Be responsible, timely, and organized

• Incentive‑driven and sales motivated
• Previous experience with customer service, sales, or other related fields
• Ability to build rapport with clients
• Excellent written and verbal communication skills
• Positive demeanor and professional dress
• Be strong and assertive with the ability to overcome objections
• Goal‑oriented