Sales Account Manager

Job Overview

Position:
Sales Account Manager I – Plano, TX.

Summary:

Strategic, customer‑facing role focused on protecting and growing our existing customer base. Central to the customer retention strategy, engaging customers throughout their renewal lifecycle and uncovering upsell/cross‑sell opportunities.

• Own the Renewal Process: manage the full renewal cycle, from initial communication to contract close.
• Identify Upsell and Cross‑Sell Opportunities: listen to customer needs and introduce additional products, services, or upgrades.
• Negotiate and Problem‑Solve: lead commercial discussions, including pricing negotiations, to secure renewals; address obstacles to ensure successful outcomes.
• Serve as a Customer Advocate: build relationships, act as a trusted advisor, and communicate customer needs and feedback to internal teams.

• 1‑4+ years experience in renewals, account management, or inside sales, preferably in a B2B, SaaS, or technology environment; proven track record of retaining and growing customer accounts.
• Strong verbal and written communication skills with a proven ability to negotiate and persuade customers toward a positive outcome.
• Customer focus: commitment to satisfaction and building long‑term relationships that drive growth.
• Excellent organizational and time‑management skills to handle a high volume of tasks and deadlines.
• Technical proficiency: experience using Salesforce (or a similar CRM) is required.
• Proactive and self‑motivated, with the initiative to address customer needs and achieve targets.
• Team player: ability to collaborate effectively with internal teams for holistic customer success.

Base pay: $20.00/hr – $28.40/hr.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & AD&D insurance to eligible employees. Salaried personnel receive paid time off; hourly employees are not eligible for paid time off unless required by law.

Seniority level:
Associate.

Employment type:

Contract.
Job function:
Sales and Business Development.
Industries:
Financial Services, Investment Banking, Investment Management.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

This job is not eligible for bonuses, incentives or commissions.

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Note:

Pay is not considered compensation until it is earned, vested, and determinable. The amount and availability of any compensation remain in Kforce’s sole discretion until paid.