Brand Sales Specialist

Base pay range

$60,000.00/yr - $72,000.00/yr

The Customer Service Specialist primarily supports NPIC with Branded sales of product to Distributors, Dealers and Consumers by ensuring accurate order processing, timely communication, effective sales communications and credit processing. This role drives sales into regional distributors as well as Key Accounts and achieves company defined goals. Secondary responsibilities include new customer onboarding, completing new item forms as required by customers and other duties as assigned by management.

• Develop, maintain and grow list of Key Retailer Account through regular contact
• Develop, maintain and grow sales with regional distributors and their sales teams
• Support sales team with sample requests, open house shipments, and customer event preparation.
• Maintain accurate pricing information within the ERP system for all customers.
• Coordinate daily communication to support smooth sales team operations.
• Recommend improvements to packaging, shipping, service processes, and customer experience.

• Serve as the primary contact for customer and consumer inquiries via phone and email.
• Document all interactions, complaints, resolutions, and follow-up actions in internal systems.
• Resolve issues quickly, including arranging replacement shipments when required.
• Escalate unresolved matters to appropriate departments.

• Receive, acknowledge, and process customer purchase orders with accuracy and urgency.
• Verify pricing and discounts with Account Managers; communicate discrepancies or availability issues to customers.
• Coordinate with the warehouse on ship dates, shortages, and delivery inquiries.
• Process credit memos for invoice discrepancies. New Customer & Item Setup
  • Facilitate new customer setup: credit applications, W9 collection, and ERP (Sage) onboarding with accounting.
  • Manage EDI setup with customers and IT for POs, carton labels, ASNs, and invoices.
  • Complete new-item setup forms, request UPCs, and coordinate product specs with Supply Chain.
  • Submit external new-item forms and prepare sample shipments.
  Other duties as assigned by management

  Other duties as assigned by management.

  Qualifications & Competencies
  • Strong customer service orientation and problem-solving skills
  • Excellent verbal and written communication
  • Proficiency in MS Office and ERP systems (Sage preferred)
  • Strong organizational and time-management abilities
  • Ability to collaborate effectively across departments
  Seniority level

  Entry level

  Employment type

  Full-time

  Job function

  Sales and Business Development

  Industries

  Food and Beverage Manufacturing