AWS Customer Success Manager

AWS Customer Success Manager

CG Infinity is seeking a highly relationship-oriented and proactive Customer Success Manager to strengthen and expand our partnerships with existing clients while serving as a strategic liaison between CG Infinity and AWS Professional Services (AWS Pro Serve) Government organizations. This individual will work closely with CG Infinity's executive leadership team, AWS stakeholders, and client leadership to cultivate trusted relationships, identify emerging business needs, and uncover opportunities for CG Infinity to deliver additional value through cloud transformation, modernization, and consulting services.

The ideal candidate is a tenacious relationship builder who thrives in client-facing environments, enjoys engaging with senior business leaders, government stakeholders, and AWS executives, and is motivated by creating long-term strategic partnerships. A strong in-person presence, executive engagement skills, and the ability to navigate complex partner ecosystems are essential to success in this role.

CG Infinity's continued growth depends on our ability to deepen client relationships, expand strategic partnerships, and identify opportunities where our expertise can help clients achieve their mission objectives. This role serves as a key connector between our clients, AWS Professional Services, and CG Infinity's executive leadership team, helping ensure that CG Infinity remains a trusted advisor and preferred delivery partner for cloud transformation initiatives.

Additionally, this position plays a critical role in strengthening our relationship with AWS Professional Services by identifying areas of collaboration, supporting joint account planning, and helping government clients maximize the value of their AWS investments.

• Develop and strengthen relationships with existing CG Infinity clients, with emphasis on government and public sector organizations.
• Establish trusted advisor relationships with business, technology, cloud, and mission leaders within client organizations.
• Maintain a consistent in-person presence through regular client visits and executive meetings.
• Serve as a visible and accessible representative of CG Infinity across client and partner engagements.
• Build and maintain relationships with AWS Professional Services engagement managers, account teams, partner development managers, and government-focused leadership teams.
• Facilitate regular collaboration between client stakeholders, AWS teams, and CG Infinity delivery leadership.

• Serve as the primary relationship manager for strategic interactions with AWS Professional Services Government teams.
• Support joint account planning initiatives between AWS and CG Infinity.
• Identify opportunities where CG Infinity capabilities align with AWS Professional Services priorities and customer initiatives.
• Drive collaboration on cloud migration, modernization, data, AI/ML, security, and mission-focused transformation programs.
• Maintain visibility into AWS Government priorities, strategic programs, and customer engagement opportunities.
• Coordinate participation in AWS-sponsored events, workshops, executive briefings, and customer engagement activities.
• Support partner reporting, opportunity tracking, and pipeline visibility efforts associated with AWS collaborations.

• Identify client business challenges, mission priorities, technology modernization initiatives, and transformation goals.
• Uncover opportunities for CG Infinity to provide consulting, implementation, managed services, staffing, or strategic advisory support.
• Collaborate with AWS account teams and internal stakeholders to align client needs with CG Infinity capabilities.
• Help expand existing client relationships through consultative engagement and strategic account planning.
• Develop and maintain account growth plans that align customer objectives, AWS initiatives, and CG Infinity service offerings.
• Assist in identifying and qualifying AWS-related opportunities within federal, state, local government, education, and regulated industry environments.

• Partner with executive leadership to develop and execute account growth strategies.
• Participate in executive-level client meetings, AWS partner reviews, and relationship-building activities.
• Communicate client feedback, emerging needs, risks, and growth opportunities to internal leadership and AWS stakeholders.
• Coordinate across…