Fleet Service Sales Representative

Mercedes-Benz of Plano
6455 Dallas Pkwy
Plano, TX 75024, USA

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Identifies and prospects potential fleet customers within the dealership's mobile service area, including local businesses, commercial fleets, contractors, delivery and trade companies, municipalities, school districts, non-profits, and other organizations operating multiple vehicles
• Makes daily outbound calls, e-mails, and in-person visits to introduce Ewing Automotive Group's mobile automotive maintenance services and secure appointments with fleet managers, owners, and purchasing decision makers
• Actively travels within the Mobile Department's designated service radius to conduct on-site customer visits, walk fleet yards, present service programs, and build face-to-face relationships; a significant portion of the work week is spent in the field
• Schedules and conducts customer meetings and presentations, and develops customized service solutions and preventive maintenance programs based on each fleet customer's vehicle mix, mileage, and operating schedule
• Obtains new fleet accounts and grows monthly Fleet Service revenue and repair order (RO) volume through new business development
• Establishes and maintains strong relationships with new and existing fleet customers and serves as the primary point of contact for all assigned fleet accounts
• Communicates regularly with customers to identify upcoming maintenance needs, recall and inspection due dates, and additional service opportunities; conducts regular account reviews with larger fleet customers
• Coordinates the scheduling of mobile maintenance services with fleet customers and Mobile Service personnel, confirming location, vehicle access, timing, and scope of work prior to dispatch
• Ensures customer expectations regarding services performed, timing, and pricing are clearly communicated and documented; prepares quotes and obtains purchase orders or written authorization as required by the customer
• Works closely with Service Advisors, Mobile Technicians, Parts, and the Mobile Director to ensure customer needs are met, parts are available, and work is completed properly and on time
• Follows up on completed services to confirm customer satisfaction, identify additional maintenance opportunities, and resolve any concerns promptly
• Develops and executes strategies to increase Fleet Service revenue and RO volume, including adding additional vehicles or services within existing accounts and promoting preventive maintenance programs that reduce customer vehicle downtime
• Maintains regular, proactive contact with fleet customers rather than relying on inbound business; tracks customer purchasing patterns and follows up with inactive or declining accounts to regain lost business
• Assists with fleet account setup, billing arrangements, and coordination with fleet management companies (e.g., Enterprise Fleet Management, Element, Holman, Wheels) for approvals and invoicing as applicable
• Maintains an active sales pipeline and accurate records of fleet prospects, accounts, contacts, activities, and sales opportunities in the dealership's CRM or tracking system
• Tracks and reports monthly Fleet Service revenue, RO volume, new accounts acquired, and customer retention to the Mobile Director and management
• Represents Ewing Automotive Group professionally at local business networking events, trade associations, and community functions to generate fleet leads
• Maintains dealership standards for Customer Satisfaction Index (CSI) ratings and completes all assigned manufacturer, dealership, and vendor training courses within required time frames
• Other Duties:
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