Sr. Manager, Notebook PC Account Manager

Job-ID Reference
26-04438

Remote
50% Remote Pay rate range - $50/hr. to $53/hr.
Onsite

Description:

Description
The Sr. Manager, Notebook PC Account Manager is responsible for leading strategic relationships with enterprise clients and Value-Added Resellers (VARs), driving business growth and market share expansion across the Notebook PC portfolio. This role serves as the senior point of contact and trusted advisor for clients and VARs, proactively identifying opportunities for upselling and cross-selling Client products and services while resolving escalations with sound judgment and a clear sense of ownership.

The Sr. Manager operates with the highest level of professionalism, courtesy, and accountability, consistently following through on commitments to internal and external stakeholders. This role requires close collaboration across a broad set of stakeholders, including customers, internal cross-functional teams, Client Suwon Office, and third-party partners, to ensure seamless delivery of products and services that meet enterprise client expectations.

Key Responsibilities

• Serve as the primary strategic liaison between Client and enterprise clients, driving high levels of customer satisfaction and long-term account retention.

• Own and execute the go-to-market strategy to grow Notebook PC market share within the enterprise segment, partnering with sales and marketing leadership to identify growth levers.

• Lead the VAR (Value Added Reseller) repair program, overseeing depot performance and ensuring adherence to Client quality and service standards.

• Build and cultivate strategic, executive-level relationships with key stakeholders and decision-makers to strengthen Client competitive position within named accounts.

• Translate client business objectives into tailored Client solutions, positioning products and services to align with customer priorities and long-term roadmaps.

• Deliver regular briefings to clients on product offerings, promotions, and service enhancements to reinforce Client value proposition.

• Proactively identify, manage, and resolve client escalations, applying sound judgment on when to engage cross-functional or leadership support.

• Own account performance reporting, including sales metrics, forecast accuracy, and customer feedback, using data to inform strategic account planning.

• Partner cross-functionally with sales, marketing, and technical teams to ensure seamless, end-to-end service delivery for enterprise accounts.

• Develop and present executive business reviews and strategic account plans, articulating growth opportunities and risk mitigation strategies to internal and client leadership.

• Monitor industry trends, competitive activity, and market dynamics to proactively identify new business opportunities and inform strategic planning.

• Prepare and deliver activity reports, post-mortems, and ad hoc analyses to support leadership decision-making.

• Manage and support end-to-end VAR repair operations for Notebook PCs, ensuring operational excellence in support of sales growth and market share objectives.

Enhanced Activities

• Lead internal projects aimed at improving account management processes and customer engagement strategies.

• Build and maintain relationships with cross-functional teams to enhance collaboration and service delivery.

• Act as an escalation point for complex client issues, ensuring timely resolution and customer satisfaction.

• Participate in on-call rotations to provide support for urgent client needs.
Requirements

• Bachelor's degree in Business Administration, Marketing, or a related field.

• Minimum of 8 years of experience in account management, repair management and customer service, preferably in the technology or telecommunications sector.

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