Inside Sales Project Manager

Reports To: Channel Sales Manager – Public Agencies & Residential

FLSA Status: Exempt

Location: Garland. TX or remote within Central/Eastern Time Zone

OVERVIEW

The Project Manager will serve as a project coordination point for customer initiatives, orders, and internal cross-functional activities. The Project Manager will help manage timelines, communicate project status, align internal stakeholders, and ensure a smooth execution of customer-related projects from opportunity through completion.

This role will be responsible for calling on and coordinating sales efforts nationally with distributors, contractors, builders and other applicable decision makers. The primary purpose of this role is to serve as a liaison to support sales goals through interaction via email and phone, coordination of efforts with outside sales representatives and Fortress distributors.

The Project Manager will be the voice of the customer by providing information in areas such as product knowledge and selling, technical information, installation, and order placement. This position must be able to support typical business hours across an assigned region.

OUR PURPOSE STATEMENT

Build and invest in businesses that positively impact the world.

OUR NICHE

Fostering and developing products, solutions, and systems.

OUR CORE VALUES

Lead with Positivity and Respect – We foster trust, optimism, and respect in every interaction.

Compete as a Team – We foster collaboration and teamwork, knowing we win together.

Innovate with Purpose – We create bold, lasting solutions that make a real impact.

Inspire Growth – We fuel the growth of people, businesses, and brands through bold ideas and relentless execution.

Own It and Deliver Value – We take responsibility, act with clarity, and ensure our work creates real impact.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Serve as a primary point of coordination for customer projects and sales-driven initiatives, managing multiple projects simultaneously to ensure project milestones, deliverables, and expectations are met.
• Coordinate cross-functionally with Field Sales, Customer Experience, Operations, Marketing, Product, and Supply Chain teams to ensure smooth project execution and on-time delivery.
• Meet or exceed sales goals by supporting the growth of Fortress Fence products through distributor and contractor channels, utilizing a pull-through, consultative sales approach.
• Conduct outbound sales calls and support sales initiatives while tracking and reporting competitive intelligence, market trends, and sales activity.
• Follow-up, distribution and coordination of inbound leads.
• Communicate product updates, company initiatives, promotions, and project status clearly to distributors, contractors, builders and other applicable decision makers.
• Participate in regional conference calls, meetings, and trade shows, and provide regular activity and project reporting to the Channel Sales Manager.
• Maintain accurate customer, sales, and project documentation in CRM and internal systems, while identifying opportunities for continuous process improvement.
• Perform other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES:

• None

COMPETENCIES: To perform the job successfully, an individual should demonstrate the following competencies:

Achievement Focus – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities; takes calculated risks to accomplish goals.

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delay, or unexpected events.

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