More jobs:
Client Relationship Mgr
Job in
Plano, Collin County, Texas, 75023, USA
Listed on 2026-11-05
Listing for:
TechDigital Group
Full Time
position Listed on 2026-11-05
Job specializations:
-
Sales
Client Relationship Management, Customer Success Management, Account Manager -
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management, Customer Service Rep, Account Manager
Job Description & How to Apply Below
Top Must‑Haves
- Customer relationship management
- Strong sales knowledge
- Good understanding of telecom OSS‑BSS and Products
Proven experience as a Client Relationship Manager. Proven track record of meeting and exceeding targets. Background in customer service industry knowledge is a plus. Experience tracking relevant KPIs (e.g., customer satisfaction). A customer‑oriented attitude. Excellent communication and negotiation skills. Problem‑solving aptitude. Ability to work well with a team.
Responsibilities- Build relationships with key employees among customers
- Create plans to address client’s business needs
- Advise clients on creating profitable processes
- Schedule regular meetings with customers to ensure they are satisfied
- Act as point of contact for complaints and escalating issues as appropriate
- Help sales team upsell or cross‑sell services and products
- Ensure both the company and clients adhere to contract terms
- Study competition to find new ways to retain customers
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