Alarm Monitoring Coordinator – Part Time

Overview

As a Level 1 iSOC Coordinator, you will play a critical role in maintaining the safety and security of Interface customers. Leveraging an advanced two-way audio and video surveillance systems installed at the customer location, the Coordinator will perform regular scheduled virtual security checks/ tours. Coordinators help protect customers during key moments, such as business openings and closings. In addition to monitoring, Coordinators are a primary point of contact for handling inbound inquiries from customers, employees, and vendors, addressing security concerns and resolving system-related questions.

This position offers the opportunity to develop skills in security operations, customer communication, and emergency response, serving as a foundation for growth through the iSOC Coordinator levels. You will contribute meaningfully to protecting people and property, all while advancing your expertise in a fast-paced, technology-driven environment.
What’s in it for you?

• Shift
  
  Hours:
  
  Based on availability and labor demands
• Uncapped employee referral bonuses
• Customer focused, energetic and engaging work culture working as one team
• Training is provided!
• Starting Pay Rate: $20.00 Per Hour (not including shift differential)
• Location:
  
  On-site in office
• Shift Differential:
  Interface’s Interactive Security Operations Center is a 24/7 environment supporting our customers throughout the U.S. Interface recognizes the commitment of our employees working various days and hours to support our 24/7 operations, and is pleased to offer a shift differential for hours worked outside of standard business hours:
• For hours worked between Monday — Friday 6:01am 4:59pm, Standard Pay Rate
• For hours worked between 5:00pm and 9:00pm, $0.50 per hour
• For hours worked between 9:01pm and 6:00am, $1.00 per hour
• For hours worked Saturday & Sunday between midnight and 11:59pm, $1.00 per hour

Monthly Performance Bonus:
Interface’s Interactive Security Operations Center Coordinators are eligible for our Performance Monthly Bonus Award Program after 90 days of successful active employment. Interface awards its highest performing employees based on specific metrics and eligibility criteria, where employees can earn up to $100.00 bonus awards each month.

Start dates Available:
Start your training program with our Day 1 Orientation Class on one of the dates below: (Training is scheduled biweekly)

Please note favorable results on a pre-employment drug screening and background check are required.

• The iSOC Coordinator position is designed to ensure comprehensive security and life safety monitoring through three defined levels of responsibility:
  Level 1 – Security, Level 2 — Life Safety & Level 3 – Interactive. Each level builds upon the previous, offering increasing complexity and authority in managing customer safety, alarm verification, and live interaction with monitored sites.
• All full-time coordinators will begin their security training with TMA (The Monitoring Association) Operator course — An introduction to the security industry.
• Perform remote security checks/ virtual tours of customer locations, carefully observing all areas for potential security vulnerabilities, criminal and/ or unusual activities.
• Conduct virtual security escorts to safeguard customers during business opening, closing and/ or upon customer request.
• Communicate with customer locations using state-of-the-art two-way audio/ video surveillance technology.
• Take appropriate action based on the severity or instruction provided, including customer contact and/ or dispatching emergency services such as police, fire, or medical services.
• Answer inbound phone calls to assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
• Maintaining accurate records and documentation with the system of record (automation system).
• All iSOC employees must comply with policies as stated in the Interface Employee Handbook and Employee Safety Manual.

• High school diploma or GED equivalent.
• Two years of experience in customer service, call center, dispatch, or security roles is preferred.
• Excellent…