HVAC Service Superintendent

Position: HVAC Service Superintendent

Location: Dallas-Fort Worth, TX

Compensation: $95,000 - $135,000

Job Type: Full-Time

Benefits:

• Company-paid medical insurance
• Company-paid dental insurance
• Company-paid vision insurance
• Paid time off
• Bonus opportunities
• 401(k) participation
• Company vehicle and fuel support
• Company-provided phone, laptop, and necessary field equipment
• OEM and factory training opportunities
• Long-term advancement within a growing service organization

Tiello has partnered with a rapidly growing commercial HVAC equipment, service, and building solutions provider seeking an experienced HVAC Service Superintendent to help lead field operations throughout the Dallas-Fort Worth market.

The HVAC Service Superintendent will serve as a key technical and operational leader for the field service team.

Working closely with service leadership, technicians, manufacturers, contractors, and customers, this individual will help ensure service work is properly staffed, technically sound, and completed safely and efficiently.

• Provide day-to-day field leadership for commercial HVAC service technicians
• Coordinate manpower, technician assignments, scheduling priorities, and field resources
• Support startup and commissioning of factory-provided HVAC equipment
• Oversee warranty service, equipment repairs, preventive maintenance, and larger service projects
• Provide advanced troubleshooting support for mechanical, electrical, refrigeration, and controls-related issues
• Visit customer sites to evaluate equipment conditions, technician performance, project progress, and service quality
• Help technicians diagnose difficult problems and develop appropriate repair strategies
• Coordinate with manufacturers and factory technical support when addressing complex equipment or warranty issues
• Oversee larger service projects involving technicians, subcontractors, equipment, materials, parts, and scheduling
• Ensure technicians have the information, materials, tools, and technical resources necessary to complete work successfully
• Review service documentation and ensure field reports are accurate and completed on time
• Maintain strong communication between technicians, service leadership, customers, manufacturers, and project stakeholders
• Assist with development and implementation of service department processes as the organization continues to scale

The Service Superintendent should be comfortable providing technical leadership across equipment including:

• Air-cooled chillers
• Water-cooled chillers
• Centrifugal and screw chillers
• Custom air handling units
• CRAC and CRAH equipment
• Fan wall systems
• Pumps and hydronic systems
• Cooling towers
• Variable Frequency Drives (VFDs)
• Electronic equipment controllers
• Building Automation Systems (BAS)
• Commercial HVAC electrical and controls systems

Direct experience with every equipment type is not required, but candidates should bring enough technical depth to confidently lead experienced commercial HVAC technicians.

A major component of this position will be helping build and develop the field service team.

Responsibilities will include:

• Mentor and develop HVAC service technicians at varying experience levels
• Conduct field ride-alongs and provide hands-on technical coaching
• Help technicians strengthen troubleshooting and diagnostic capabilities
• Identify individual training needs and opportunities for professional development
• Coordinate OEM and factory training opportunities
• Reinforce strong customer communication and professionalism in the field
• Help establish consistent service standards and best practices
• Support recruiting, interviewing, and onboarding of new technicians as the department grows

• Serve as a senior field representative during complex or escalated service situations
• Communicate technical findings and recommendations clearly to owners, contractors, engineers, and facility teams
• Develop strong relationships with customers and service partners
• Coordinate warranty issues with equipment manufacturers
• Assist with parts identification, procurement, and manufacturer coordination
• Support customers during critical equipment outages and time-sensitive repairs
• Identify opportunities where additional service, maintenance, or equipment improvements may benefit the customer

• 7+ years of commercial HVAC service experience
• Strong hands-on technical background with large commercial HVAC equipment
• Previous experience as a Lead Technician,…