Senior Field Service Technician

The Field Service Technician III performs advanced level activities on emergency lighting inverters installed at customer locations while representing the company in a professional manner as required by performing the following duties.

• Follows safety practices and protocols per NFPA 70E at all times
• Travels to customer locations in a company vehicle to perform service activities
• Performs maintenance to ensure compliance to product specifications
• Installs or replaces batteries in inverter systems
• Performs system start up and commissioning
• Troubleshoots and repairs advanced level issues
• Performs advanced modifications on inverters
• Performs replacements of inverters when required
• Works early morning, nights or weekends that may include overnight stays in a hotel whenever customer schedules require it
• Provides professional, courteous and excellent customer service
• Completes necessary job documentation per department procedures
• Provides guidance to Field Service Technicians during their work assignments to develop skills
• Follows work schedules made by service coordinators
• Uses company issued tools, equipment and software to perform work
• Provides training to customer representatives when required
• Documents any warranty issues and if possible, makes recommendations to avoid issues in the future.
• Provides technical support and troubleshooting to 3rd party technicians, in-house technicians, and customers as required.

• Education / Experience
• Associate degree (A.
  
  A.) or equivalent from two-year college or technical school; or two years technical training related experience or equivalent combination of education and experience plus
• 5+ years of experience as a field service technician.