Operation Specialists

Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1’s, H-1B1’s, E-3’s, O-1’s, and TN’s. Ericsson also does not hire F-1’s working on CPT or EAD for this position.

We are seeking a highly skilled Operation Specialist
-AI to design, develop, and implement AI-powered solutions that address complex business challenges. The ideal candidate will combine strong engineering fundamentals with expertise in artificial intelligence, machine learning, and data-driven problem-solving.

• Design and develop AI models, algorithms, and systems to solve business and technical problems.
• Collaborate with cross-functional teams to integrate AI into existing products and workflows.
• Analyze large datasets to identify patterns, trends, and actionable insights.
• Optimize AI models for performance, scalability, and accuracy.
• Research emerging AI techniques and technologies to keep the company at the forefront of innovation.
• Conduct experiments and evaluations to validate AI solutions.
• Document processes, workflows, and architectures for clarity and reproducibility.
• Design, develop, and optimize AI/ML models use cases such as anomaly detection, predictive maintenance, root-cause analysis.
• Specializes in troubleshooting and operating AI-driven chatbots and conversational agents.
• Design, build and operate a digital twin to reproduce incidents, run closed loop simulations, and validate chatbot decisioning and automation before production rollout.

• Bachelor’s or Master’s in Computer Science, Electrical Engineering, Data Science, or related field.
• 3+ years of experience in applying ML/AI to production systems.
• Prior experience working with telecom vendors or operators (Ericsson, Nokia, Huawei, Cisco) or on productized telecom solutions is a plus.
• Strong proficiency in programming languages such as Python, Java, or C++.
• Experience with machine learning frameworks (Tensor Flow, PyTorch, scikit-learn).
• Knowledge of deep learning, natural language processing, computer vision, and reinforcement of learning concepts.
• Experience with data preprocessing, feature engineering, and model evaluation.
• Strong understanding of engineering principles and software development lifecycle.
• Experience deploying ML models in cloud environments (AWS, Azure, GCP) and with containerization/orchestration (Docker, Kubernetes).
• Strong problem-solving, communication, and cross-functional collaboration skills.

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Ericsson is proud to be an Equal Opportunity employer, learn more.

We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr

The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

United States (US) || Plano (Country/ City)

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