Genesys IVR Developer

Overview The Infosys Communications, Media, and Technology (CMT) unit is a dynamic and innovative division dedicated to driving digital transformation and growth for clients in the telecommunications, media, and technology sectors. Our vision is to become the strategic and trusted partner for our clients by enabling their digital transformation and growth. We achieve this by leading technological changes. Join us to be part of a team that leverages deep industry insights and strategic leadership to deliver innovation-led transformation through digital, cloud, and AI-first solutions.

We are committed to building and nurturing a high-impact partner ecosystem and driving long-term, strategic client relationships.

Job Description In the assigned

Job Role of Technology Consultant 2, your Area Of Responsibility will be as below:
Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided Facilitate software application design discussions, and document design decisions to guide the technical team towards building software solutions Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability Conduct code reviews, do changes to the codebase and maintain code repositories Implement test strategies, analyse results, and coordinate bug fixes to uphold the software quality standards Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects

Your contribution to the team: A collaborative spirit and excellent communication skills. The ability to handle end to end SDLC phases from requirement gathering to implementation. A knack for translating complex requirements into actionable development tasks. A passion for design and hands-on coding experience A proactive approach to testing, troubleshooting, and refining our applications. The ability to work with cross-functional teams and do software integration.

Required Skill and Experience8+ years of hands-on software application development experience

Strong Java development expertise

Experience in IVR application development

Full-stack application development experience

Genesys IVR platform knowledge

Preferred Skill and Experience Genesys Engage/GVP experience

Java Spring Boot & Microservices

VoiceXML and IVR call flow design REST API integrationAWS/Azure cloud exposureCI/CD (Jenkins, Git Hub, Git Lab)
Banking/Financial Services domain experience

Additional

Required Qualifications
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Additional Details Estimated annual compensation range for this role will be as follows:
Jersey City, NJ: $ 82,419 to $ 126,600

Pennington, NJ: 76,071 to $119,836

EEO/About Us Benefits Along  with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

Medical/Dental/Vision/Life Insurance Long-term/Short-term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident,…