Logistics Innovation PL Operation Director; EM

Why join Samsung SDS?

Samsung SDS plays a leading role in the global logistics market with unique logistics services. With its innovative IT technology, SDS developed the integrated logistics solution called “Cello” in 2010, started its logistics business in 2012 and expanded its logistics business with Business Process Outsourcing.

Smart Logistics Division tech-driven innovators shaping the future of global supply chain solutions. Our logistics platform Cello blends cutting-edge IT with real-world logistics, offering smarter, faster, and more reliable services to our clients around the world.

To learn more about Samsung SDS America, Inc. please visit

Responsibilities

This Logistics 4PL Innovation Operation Director is responsible for overseeing the entire supply chain by coordinating multiple logistics partners, including 3PLs, carriers, warehouses, and technology providers. They manage end-to-end visibility, performance, optimization, and strategic planning to improve cost efficiency, service levels, and supply chain agility. Additionally, 4PLs act as a single point of contact and continuously analyze operations to implement improvements and resolve issues across the logistics network.

• Develop overall logistics and supply chain strategies aligned with customer business goals.
• Optimize logistics network design (routes, modes, warehouses, vendor selection, etc.).
• Evaluate total logistics cost-to-serve and create continuous improvement plans.

• Operate a single command center providing visibility across air, ocean, trucking, warehousing, and last-mile logistics.
• Monitor real-time shipment tracking, exceptions, and performance across all partners.
• Provide unified reporting and business intelligence dashboards.

• Select, manage, and evaluate 3PL partners, carriers, brokers, and other logistics vendors.
• Ensure service-level agreement (SLA) compliance on cost, delivery performance, accuracy, and other KPIs.
• Provide vendor scorecards and lead quarterly business reviews.

• Coordinate logistics activities across procurement, transportation, warehousing, and delivery.
• Ensure smooth handovers between carriers, warehouses, customs agents, and final delivery providers.
• Maintain a single source of truth for shipment and inventory data.

• Control total logistics budgets and provide financial transparency.
• Identify cost-saving initiatives such as consolidation, rate optimization, detention reduction, or vendor re-bidding.
• Audit invoices, freight bills, and vendor charges.

• Implement and manage advanced platforms (In-house Cello System, TMS, WMS, ERPs, visibility tools).
• Integrate data from multiple logistics partners for end-to-end visibility.
• Automate reporting, alerts, KPI dashboards, and planning tools.

• Define and monitor KPIs across the entire supply chain (lead time, on-time delivery, service failures, detention, damage, etc.).
• Provide regular reporting to leadership and clients.
• Identify trends and root causes of operational gaps.

• Lead projects to improve speed, cost, and quality.
• Recommend process automation, warehouse optimization, IoT tracking, AI forecasting, robotic improvement, etc.
• Benchmark industry standards and best practices.

• Anticipate logistics disruptions (port congestion, customs delays, weather, carrier issues).
• Manage recovery plans and provide fast alternatives (rerouting, mode change, expediting).
• Communicate risk proactively to customers and leadership.

• Act as the single point of contact for all logistics issues and strategic discussions.
• Align operations with client business needs and growth plans.
• Support strategic planning such as seasonal volumes, new FC openings, and major initiatives.

Requirements/Qualifications

• Bachelor’s Degree or higher required in a business-related field, High School Diploma required

• 15+ years of experience in global freight forwarding and/or relevant logistics sales experience required
• Experience working with one of the top global freight forwarders preferred
• Possess a thorough understanding of the domestic and international transportation industry modes (trucking, rail, air and ocean)
• Proven track record in sales, prospecting, and developing accounts
• Familiar with digital freight forwarder platforms and processes
• Ability to build trustworthy relationships with customers at all levels (C Level, Managers, Staff)
• Excellent presentation and selling skills with exceptional attention to detail and follow up with clients
• Proficiency with Microsoft Office applications:
  PowerPoint, Excel, Word, Outlook
• Ability to travel up to 20% in U.S.

Benefits & Perks

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