Dispatcher II

Dispatcher II

Requisition

Location:

PLANO, TX, US, 75074

Pay Type:

Salary

Travel Requirement: 11-20%

Amrize is building North America. From bridges and railways to data centers, schools, offices and homes, our solutions are inside the buildings and infrastructure that connect people and advance how we live. And we invite you to come and build with us.

As the partner of choice for professional builders, we offer advanced branded solutions from foundation to rooftop. Wherever our customers are, whatever their job, we’re ready to deliver. Our 19,000 colleagues work across 1,000 sites supported by an unparalleled distribution network. Infrastructure, commercial and residential, new build, repair and refurbishment:
We’re in every construction market.

Amrize listed on the New York Stock Exchange and the SIX Swiss Exchange on June 23, 2025, following our spinoff as an independent company. Join us and build your ambition.

Learn more at  ()

Dispatcher II is responsible for on time performance, order accuracy and maintaining and growing overall truck fleet while maintaining DOT compliance. Assist in growing the company’s hauler selection, DOT compliance, assure compliance with company policies, risk management, DOT another regulatory requirements. Develop current customer base.

• Actively participate and assist with annual Transportation Safety Initiatives for haulers
• Identify substitute products, operating hour adjustments, and service opportunities across site portfolio
• Maintain frequent communication with plant and sales team
• Coordinate directly with customers and contracted haulers;
  Choose best haul solution for each order
• Maintain productive and professional relationships with haulers
• Utilize, maintain and update hauler directory
• Attract new haulers to ensure division has access to the adequate number of trucks
• Dispatch trucks, track performance in real time; monitor demand, utilization, and capacity while prioritization work distribution
• Identify optimization and backhaul opportunities
• Coordinate hauler schedule commitments;
  Monitor reliability/performance;
  Track overall customer and hauler satisfaction
• Document and record all customer/hauler complaints in the system
• Forecast future haul needs (i.e. next 2 weeks)
• Customers’ first telephone point of contact for questions, order, pickup and delivery needs, freight status, complaints, and problem resolution
• Ask for additional business from customers and provide leads to sales for potential new opportunities
• Enter complete/accurate customer order details into information systems
• Proactively seek customer feedback to identify areas of improvement and trends in all operations; communicate ideas and solutions to team
• Perform administrative functions necessary for daily operations including, but not limited to, entering and processing non ticketed haul paperwork, report creation, filing, answering phones, copying and perform other duties as required
• Track various scale information and producing reports to provide metrics, identify areas of improvement and trends
• Perform scale house (weigh master) duties as needed. Requires reliable personal transportation to offsite locations on short notice
• Conduct spot inspections / audits to ensure DOT compliance to minimize risk

Education:

Associate's degree

Additional Education Preferred:
Bachelor's degree

Required

Work Experience:

3-5 years

Licenses Preferred:
Must have a valid driver’s license and the ability to drive an automobile required

Required Computer and Software

Skills:

Ability to use Microsoft Office Software (primarily Excel and Word)

Travel Requirements: 15%

• Ability to count and perform basic math, with or without a calculator
• Above average written and verbal communication skills (documentation, communication with peers, supervisors, etc.)
• Skills:
  
  Short haul trucking background & phone solicitation skills
• Physical Requirements:
  
  Candidate must be able to sit for long periods
• Ability to work in a stressful, deadline oriented environment that requires complex, technical information and decision making. Must have a strong analytical orientation
• Completion…