Sales Order Specialist

We are seeking a detail-oriented and process-driven Sales Order Specialist to manage and streamline the order lifecycle from award to shelf. This role is responsible for ensuring the accurate data of customer orders and the on-time delivery of products to shelf, while proactively identifying and resolving potential issues before they impact timelines. You will work cross-functionally with Sales, Sales Support, Product Development, Logistics, Traffic, and our Asia-based operations teams, playing a key role in maintaining operational accuracy, driving customer satisfaction, and ensuring compliance with internal policies.

• Create and maintain dashboards and reports to monitor internal checkpoints and ensure on-time delivery.
• Review sales orders for accuracy and work directly with account teams to correct discrepancies.
• Ensure timely and accurate processing of all sales orders.
• Monitor factory chop dates daily to confirm purchase orders remain on schedule.
• Collaborate with Asia operations to ensure accurate and timely order fulfillment.
• Act as a liaison between Sales and internal departments to communicate updates on customer programs and delivery timelines.
• Communicate order status updates and issue resolutions directly to customers when needed, ensuring clear and professional correspondence.
• Regularly participate in cross-functional meetings, providing updates and insights.
• Proactively identify potential issues that may impact shipment timelines and collaborate with internal teams to develop effective solutions.
• Take ownership of operational challenges, using sound judgment and initiative to drive continuous improvement throughout the order lifecycle.
• Track product development schedules to ensure alignment with customer on-shelf expectations.
• Monitor factory production to anticipate and mitigate risks to delivery timelines.
• Assist in developing or updating account-specific processes to improve efficiency and transparency.
• Support onboarding and training for new team members and cross-functional partners.
• Generate reports and contribute to special projects as needed.

Manages People:
No

• Associate's degree in Business Administration, Operations, Supply Chain, or a related field preferred.
• 1-2 years of experience in order operations, order management, sales operations, or sales support.
• Google Docs or Excel skills (VLOOKUP, pivot tables, import ranges, data reconciliation) a plus.
• Strong attention to detail, organizational skills, and process orientation.
• Excellent verbal and written communication skills; able to communicate effectively with cross-functional teams and customers.
• Demonstrated ability to identify issues, analyze root causes, and implement solutions independently.
• Comfortable working in a fast-paced, team-oriented environment with shifting priorities and tight deadlines.
• Ability to follow structured processes while also identifying opportunities for improvement.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee, but provides the primary duties and responsibilities of the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

The base salary may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer, so the salary range may not apply to other states.

Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post‑tax deferrals, short and long‑term disability, and tuition reimbursement.

Our work environment provides a flexible work schedule that includes a Monday through Thursday on-site, with an optional WFH on Fridays, up to 20 workdays fully remote each year, and Time Off for vacation and sick leave. Through Jazwares Cares, you will have the opportunity to volunteer for up to 16 hours a year on community…