Sales Order Specialist

As the Sales Order Specialist, you will manage and streamline the order lifecycle from award to shelf! You will be responsible for ensuring the accurate processing of customer orders and the on-time delivery of products, while proactively identifying and resolving potential issues before they impact timelines. Working cross-functionally with Sales, Sales Support, Product Development, Logistics, Traffic, and our Asia-based operations teams, you will play a key role in maintaining operational accuracy, driving customer satisfaction, and ensuring compliance with internal policies.

Come join one of the world's biggest toy-making companies and help us shape the future of play!

• Manage the timely and accurate processing of sales orders, tracking product development schedules to ensure alignment with customer on-shelf expectations
• Review sales orders for accuracy, monitor factory production and daily chop dates, and work directly with account teams to correct discrepancies
• Act as a key liaison between Sales, internal departments, and Asia operations to communicate updates on customer programs, delivery timelines, and order fulfillment
• Communicate order status updates and issue resolutions directly to customers when needed, ensuring clear and professional correspondence
• Create and maintain dashboards and reports to monitor internal checkpoints, ensure on-time delivery, and contribute to special projects
• Proactively identify potential operational challenges that may impact shipment timelines, using sound judgment to develop effective solutions with internal teams
• Assist in developing or updating account-specific processes to improve efficiency while supporting onboarding and training for new team members
• Perform other duties as assigned

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• 1 to 2 years of experience in order operations, order management, sales operations, or sales support
• Strong proficiency in Google Workspace and Microsoft Excel, including advanced functions such as VLOOKUP, pivot tables, import ranges, and data reconciliation
• Excellent verbal and written communication skills with the ability to collaborate effectively with cross-functional teams and external customers
• Strong attention to detail, organizational skills, and process orientation with the ability to follow structured processes while identifying opportunities for improvement
• Demonstrated ability to identify issues, analyze root causes, and implement solutions independently
• Comfortable working in a fast-paced, team-oriented environment with shifting priorities and tight deadlines

• Associate's degree in Business Administration, Operations, Supply Chain, or a related field is a plus

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee, but provide the primary duties and responsibilities of the role. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

The base salary may vary based on experience, role tenure, performance, industry, and location. Eligibility for the annual performance incentive may apply. Jazwares is a multi-state employer, so the salary range may not apply to other states.

Our benefits package includes basic medical insurance that is 100% company-paid for employees and their children, employee basic life and AD&D insurance, a 401(K) retirement program with Jazwares matching up to 4% of pretax or post-tax deferrals, short and long-term disability, and tuition reimbursement.

Our work environment provides a flexible work schedule that includes Monday through Thursday on-site, with an optional WFH on Fridays, up…