Client Service Professional; French Speaking

This is an in-office position. Some remote opportunities are available after 6 months of employment. Hours are 9am to 5:30pm Mon-Thurs and 8:30am to 5pm on Friday.

Bilingual a Plus ++ ( English / French)

The Customer Service Representative will be responsible for delivering superior quality customer experience to clients. Handle Customer Service issues for clients.

• Researching of caller transactions.
• Processing caller requests.
• Helping callers understand account information.
• Providing issue resolution.
• Responding to inbound caller inquiries,
• Send educational material that are responsive to our callers' needs,
• Resolves all follow-up items, including issues related to delinquencies, payoffs and refunds,
• Resolve creditor & or caller inquiries by making outbound calls.
• Any other tasks as assigned by the Supervisor
• Handle Customer Service issues for clients

• High School diploma
• Strong people skills and be able to communicate effectively both orally and in written form
• Knowledge and use of PC Systems and MS Office applications is a must
• Competency in a service organization environment
• Ability to work independently
• Self-motivated, willingness to constantly improve
• Attention to detail and be able to multi-task and prioritize work on a daily basis
• Be able to work Monday
  - Thursday 10am to 6:30pm pm and Friday 8:30 am to 5:00 pm
• Bilingual( English / French)

This position is full-time and operates in a state-of-the-art call center.

• Guaranteed Weekends Off
• Medical/Dental/Vision
• Paid Time Off
• 401k - with 50% match
• Life & Disability
• Paid Holidays
• Paid Training

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By submitting your interest in this position, you provide your written express consent and agree that Venture Tech Solutions may contact you regarding employment opportunities using autodialing, text and pre-recorded messaging for convenience via telephone, mobile device (including SMS and MMS - charges may apply depending on your carrier, not by us, messaging frequency varies; text STOP to cancel), even if your telephone number is currently listed on any internal, corporate, state or federal Do-Not-Call list.