Orthodontic Treatment Coordinator

As our Treatment Coordinator, you will serve as the Bliss Coordinator
, owning the new patient process and ensuring consistent delivery of the Smilebliss mission:
Affordability, a Blissful Experience, and Time Efficiency
. You will guide patients through their consultation, clearly present treatment and financial options, and support confident same-day treatment starts. This role is essential in helping patients understand their options, feel confident in their decision, and begin treatment as efficiently as possible.

• Lead the new patient consultation process from exam through treatment decision
• Present treatment recommendations clearly and support patient understanding of treatment benefits, timeline, and next steps
• Create a positive, efficient, and supportive consultation experience

• Present financial plans and payment options aligned with Smilebliss affordability standards
• Review and complete contracts and required paperwork accurately
• Support and encourage same-day treatment starts

• Coordinate same-day treatment starts, including contracts, consents, and scheduling
• Manage follow-up communication for patients who do not start the same day
• Conduct timely call-backs and continued outreach to support case acceptance

• Maintain accuracy in contracts, patient records, and financial documentation
• Follow Smilebliss protocols and ensure compliance with office processes
• Communicate effectively with the clinical and scheduling teams
• Support practice growth through strong case acceptance and patient coordination

• Dental or orthodontic experience preferred
• Strong communication and presentation skills
• Confidence discussing treatment and financial options
• Strong organizational skills and attention to detail
• Ability to work in a fast-paced environment
• Alignment with Smilebliss mission and values