Patient Care Liaison

Exceptional Patient Care Begins Long Before the Appointment.

Every patient deserves to feel welcomed before they ever meet their provider.

Our Plantation office was built around one simple belief: exceptional mental healthcare begins with an exceptional patient experience.

As a Patient Care Liaison, you’ll become one of the professionals responsible for creating that experience—helping patients feel informed, supported, and confident while supporting providers through thoughtful coordination and operational excellence.

If you value structure, ownership, and meaningful human connection, you’ll thrive here.

Mental healthcare depends on trust.

Trust is created through communication, organization, and consistency.

As a Patient Care Liaison in Plantation, you’ll help ensure every patient experiences a seamless journey while supporting providers with the structure they need to deliver exceptional care.

Located in Plantation, you’ll support Psychiatrists, Psychiatric Nurse Practitioners, therapists, TMS providers, and clinical operations teams caring for patients across both in-person and telehealth services.

You’ll operate at the intersection of:

• Patient Experience
• Practice Operations
• Scheduling Excellence
• Provider Support
• Care Coordination
• Operational Excellence

Your work ensures patients experience confidence, clarity, and continuity throughout their care.

• Welcome patients with professionalism, warmth, and confidence
• Create a calm, organized, and welcoming office environment
• Manage patient check-in and check-out with accuracy and efficiency
• Verify patient demographics, insurance information, consent forms, and registration details
• Ensure every patient begins their visit feeling informed and supported

• Coordinate appointments based on provider treatment plans
• Maintain accurate provider schedules while minimizing scheduling conflicts
• Complete Pre-Visit Planning (PVP) and appointment confirmations within established timelines
• Verify appointment readiness, insurance eligibility, and patient preparedness before each visit
• Perform proactive outreach to reschedule cancelled and missed appointments to support continuity of care

• Serve as a trusted liaison between patients, providers, clinical teams, and operational staff
• Guide patients through next steps with professionalism and clarity
• Communicate proactively using HIPAA-compliant phone, text, and digital communication platforms
• Escalate patient concerns appropriately while ensuring timely follow-through
• Support provider workflow by maintaining accurate schedules and reducing administrative barriers

• Maintain accurate documentation within Electronic Health Records
• Document scheduling activity, patient interactions, communication attempts, and appointment updates in real time Support front-end revenue cycle integrity through accurate patient registration and payment collection
• Maintain HIPAA compliance and confidentiality throughout every patient interaction
• Contribute to workflow improvements that strengthen both patient experience and operational efficiency

We’re looking for professionals who naturally combine organization with emotional intelligence.

• Bilingual in English and Spanish
• Two or more years of experience in healthcare, patient coordination, medical front desk operations, behavioral health support, or a comparable patient-facing healthcare environment
• Experience using Electronic Health Records and appointment scheduling systems
• Strong communication, organizational, and multitasking skills
• Professional telephone etiquette and exceptional customer service
• Comforta…