Benefits Manager

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DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment – to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

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The Benefits Manager supports the strategy, administration, and compliance of U.S. employee benefit programs across multiple business units, ensuring competitive, compliant, and cost-effective offerings. The incumbent oversees benefit vendors, enrollment accuracy, and benefits technology while resolving complex claims, data, and operational issues. Responsible for partnering cross‑functionally to support collective bargaining benefit programs, healthcare initiatives, and financial stewardship of self‑insured and welfare plans.

Responsibilities also include the development, interpretation and administration of policies, procedures, and summary plan descriptions; annual enrollment activities; researching new benefit programs that would enhance existing programs; and providing data analysis and metrics in the delivery of the benefit programs.

• Evaluate benefit trends, risks, and opportunities using insights and data analytics sourced from the Alliant Analytics reporting tool to support program decisions aligned with organizational strategy.
• Assess potential new and innovative benefit solutions focused on chronic condition management, leveraging data insights and vendor input to support cost‑containment objectives.
• Conduct benefit plan benchmark studies focused on the range of employee benefits (medical, prescription drug, dental, vision, life, and disability).

• Provide operational and strategic oversight for eight (8) benefit vendors (e.g., UHC, Express Scripts, The Hartford, UNUM, Livongo, Sedgwick, Sword, and Businessolver) across health, life, disability, pharmacy, and chronic condition programs.
• Serve as the escalation point for complex vendor issues, including eligibility discrepancies, coverage errors, claims resolution, data integrity issues, and system defects.
• Monitor vendor performance and ensure continuity of coverage across Life/ AD&D, Disability, Self‑Insured Medical, Pharmacy, and ancillary programs.
• Supply subject matter expertise to employees and management regarding plan coverage details and complex claim resolution.

• Partner with carriers, TPA and internal stakeholders to support newly bargained union populations, including account structure changes, enrollment setup, communication development, system testing, refund calculations, and documentation.

• Manage and audit benefit enrollment accuracy across platforms, ensuring compliance with plan rules, eligibility provisions, and collective bargaining agreements.
• Oversee plan documentation and regulatory compliance, including:
  Summary Plan Descriptions (SPDs), Summary of Benefits & Coverage (SBCs), benefit certificates and booklets, self‑insured medical plan templates, PCORI reporting support, Consolidated Appropriations Act Prescription Drug Data Collection (CAA RxDC) submissions
• Support annual benefit plan renewals, ensuring accurate plan design updates, vendor…