Building Safety Systems Specialist

This posting is only open to current City of Plantation employees.

This is a non-exempt technical and administrative position within the City of Plantation's Department of Building Safety, serving as the primary liaison between departmental staff and the City's Information Technology Department. The position is responsible for coordinating departmental technology support requests, performing user acceptance testing of departmental software applications, managing departmental technology projects, maintaining departmental website content, and providing application-related training and guidance.

Work requires advanced functional knowledge of the Department of Building Safety's software applications, including Accela, ePermit

Hub (DPR), Atlas, Insight, and related systems, as well as thorough knowledge of the City of Plantation's building permitting processes, departmental procedures, and operational workflows.

The employee serves as the Department of Building Safety's designated project manager for departmental software implementations, upgrades, enhancements, and related technology initiatives, working collaboratively with assigned Information Technology personnel and third-party vendors. The Information Technology Department retains responsibility for City-wide technology infrastructure, system administration, technical support, and associated technology services. The employee works independently with limited supervision, exercises initiative and sound judgment, and must establish and maintain effective working relationships with departmental staff, City officials, Information Technology personnel, vendors, and the general public.

Work outside normally scheduled hours may be required.

Employees are hired as AT WILL employees who serve at the pleasure of the City and may be terminated at any time, with or without cause.

Serves as the primary liaison between the Department of Building Safety and the City's Information Technology Department, coordinating, submitting, and tracking IT Help Desk tickets for departmental technology equipment, including computers, tablets, printers, peripherals, and Avaya telephones. Follows up on outstanding requests to facilitate timely resolution and may perform basic, first-level troubleshooting following appropriate IT training and guidance, as time and departmental priorities permit.

Coordinates departmental cellular telephone support, equipment, and service requests involving wireless carriers such as AT&T, T-Mobile, and Verizon.

Personally performs User Acceptance Testing (UAT) of departmental software applications, including quarterly Accela and

DPR updates, patches, fixes, and enhancements. Verifies functionality, documents results, identifies deficiencies, and coordinates issue resolution with Information Technology personnel and vendors. When necessary, organizes and coordinates additional departmental UAT participants, including testing assignments, schedules, and completion requirements.

Serves as the Department of Building Safety’s designated project manager for software implementations, upgrades, enhancements, and related technology initiatives, utilizing advanced functional knowledge of departmental applications, including Accela, ePermit

Hub (DPR), Virtual Inspections, Atlas, Insight, and other systems supporting building permitting and inspection operations.

Coordinates project requirements, schedules, milestones, and deliverables with Information Technology personnel, departmental stakeholders, and vendors. Monitors project progress, communicates status and concerns, and reviews vendor invoices against completed milestones and deliverables to recommend payment approval to departmental management.

Evaluates departmental business processes,…