Associate Donor Relations

The Associate, Donor Relations plays a critical role in strengthening AIPAC’s relationships with current supporters, increasing investment in AIPAC’s work, and delivering an exceptional donor experience. This position combines relationship management, fundraising, and donor service in a fast-paced, metrics-driven environment.
The Associate will engage and retain current members, communicate the value and urgency of supporting a strong U.S.–Israel relationship, and encourage eligible donors to deepen their commitment through enhanced membership and increased annual giving.

• Engage with existing Members to reinforce both the urgency and impact of their support.
• Solicit Club Members to increase their annual giving.
• Manage donor transactions and provide services including processing gifts, handling credit card declines, setting up sustainer plans, and responding to donor inquiries.

• Meet or exceed daily, weekly, monthly, quarterly, and annual fundraising, donor-contact, and retention goals.
• Monitor the Club Membership phone line and call-center activity, ensuring donor inquiries and requests are addressed accurately, professionally, and promptly.
• Contact donors whose credit cards have declined, obtain updated payment information, and resolve billing issues with discretion and urgency.
• Follow up with members who have outstanding balances to secure payment or discuss conversion to an enhanced membership.
• Monitor recurring giving and billing plans, proactively identify payment issues, and collect updated credit card information from members.
• Communicate AIPAC’s mission, policy priorities, and impact through phone calls, Zoom meetings, email, text messages, and other donor outreach.
• Collaborate with Direct Marketing and Digital Fundraising teams to ensure members are appropriately engaged, retained, and strategically cultivated for upgrades.
• Maintain complete, accurate, and timely donor records in Salesforce and Outreach.io, including outreach activity, donor interactions, payment updates, and meeting documentation.
• Provide responsive, donor-centered service across inbound and outbound communications.
• Perform other duties as assigned.

• One or more years of experience in a customer-facing, relationship-management, fundraising, sales, customer-success, account-management, or similar role.
• Intense passion for a strong U.S.
  
  -Israel relationship and knowledge of issues related to Israel, the Middle East, and American politics.
• Excellent written, verbal, and interpersonal communication skills, with the ability to build rapport with a broad range of donors.
• Strong customer-service orientation, sound judgment, professionalism, and discretion when handling donor questions, concerns, and financial information.
• Highly organized and detail-oriented, with the ability to manage a large portfolio, accurately document activity, and prioritize competing responsibilities.
• Comfortable working toward ambitious fundraising and activity goals in a fast-paced, metrics-driven environment.
• Resilient, goal-oriented, and comfortable navigating objections, rejection, and follow-up conversations.
• Self-motivated and accountable, with the ability to work both independently and collaboratively across teams.
• Proficiency with CRM and sales-engagement platforms, including Salesforce and Outreach.io, or the ability to learn new systems quickly.
• Experience in politics, fundraising, call-center operations, high-volume phone engagement, or a similar environment is a plus.
• Bachelor’s degree preferred or an equivalent combination of education and relevant experience.

AIPAC is offering a competitive market base salary between $57,000.00 and $65,000.00 for the position. A job offer within the range…