Call Center Sales Manager

Venture Tech Solutions has partnered with a fast-growing leader in the financial services sector to find an exceptional, high-energy Bilingual Call Center Sales Manager. Based entirely in-office at our client's corporate location in Plantation, FL, this pivotal role is designed for a strategic, hands‑on leader who knows how to scale production, build high‑performing outbound/inbound phone teams, and foster a competitive, motivating team culture.

If you thrive in a fast-paced environment, possess sharp sales instincts, and love developing raw talent into top‑tier producers, we want to hear from you.

• Drive Sales Performance: Oversee daily sales operations, monitor live queues, and execute strategic sales plays to hit and exceed monthly, quarterly, and annual revenue targets.
• Talent Acquisition & Pipeline: Lead the end-to-end recruitment process for new phone agents, identifying high-potential talent to match the client's aggressive growth trajectory.
• Onboarding & Continuous Training: Design and execute dynamic training programs covering advanced closing techniques, script mastery, rebuttal handling, and product compliance.
• Coaching & Mentorship: Conduct consistent side‑by‑side coaching, call calibrations, and performance reviews to move underperforming reps to quota and keep top earners motivated.
• Data‑Driven Leadership: Utilize call center CRM metrics and KPIs (talk time, conversion rates, wrap‑up time) to identify bottlenecks and optimize the sales funnel.

• Education: Bachelor's Degree is required
  .
• Leadership
  
  Experience:
  
  Minimum of 5+ years of direct sales management experience, specifically leading teams within a high‑volume call center environment.
• Industry Background: Direct experience in Financial Services (e.g., lending, debt resolution, insurance, banking, or wealth management) is highly preferred.
• Language
  
  Skills:
  
  
  Bilingual (English/Spanish) verbal and written communication skills are required to support diverse team dynamics and customer demographics.
• Location: Ability to work 100% in-office daily at the corporate headquarters in Plantation, FL
  . This position requires some nights and Saturdays.
• Proven Track Record: Demonstrated ability to build a sales training program from the ground up and hit high‑volume hiring targets.

• Competitive base salary coupled with a lucrative uncapped monthly override/bonus structure tied to team performance.
• Comprehensive benefits package including Health, Dental, and Vision insurance.
• 401(k) with company match and generous Paid Time Off (PTO).
• Clear upward mobility within a rapidly expanding financial firm.