Healthcare navigator

This leadership position is responsible for overseeing the generation of appropriate volume of referrals, payor type and management of the daily referral and admission workflow of the assigned skilled care location. This role combines sales and business development with supervision of the admission process and outcomes on campus. Role will also be responsible for external relationship building and maintenance of key health and hospital accounts, and referring partners to Covenant Living location.

The Senior Manager, Healthcare Navigator and Admissions will work to support customers’ needs for integrated healthcare offerings at Covenant Living, by providing education, support, and collaboration with other key service line stakeholders to ensure customers’ needs for quality care and delivery are met. The role will require strong leadership competencies and business acumen in management of department and employees. Work toward positive financial outcomes and performance of occupancy, payor mix, and customer satisfaction.  

This individual reports directly to the Healthcare Administrator and works in cooperation with the National Director of Healthcare Sales and other allied Covenant Living leadership.  Approximately 80% focus will be on sales (referral management and business development) supervision of department employees with 20% focus on management or support to the admissions processes and procedures and technical functions.
** PROFESSIONAL REFERRAL SALES & COMMUNITY OUTREACH
*** Directs and maintains key external relationships with referral sources including but not limited to: professional, clinical, governmental and community agencies to maintain and exceed sales goals.
* Leads outreach visits to targeted referral sources and referral influencers in the medial, professional and general community with the assistance provide by other members of the healthcare team.
* Leads large and small group presentations, assesses customer needs, outcomes, builds professional relationship and conducts one-to-one sales presentations of Covenant Living products and services.
* Manages sales and admission team follow-up to inquiries. This follow-up may include phone contacts, letters, and personal visits with interested parties, digital referrals via E.H.R. (AllScripts, Navi Health, etc.) like vehicles.
* Directs and plans tours in Health Care with prospective patients, responds to questions, and explains policies.
** PLANNING
* ** Reviews key competitors’ service offerings and market position annually. Ensures a timely response to trends that may impact the Covenant Living market space.
* Develops and executes a census development plan incorporating key healthcare sales tactics in partnership with healthcare administrator, sales team, National Director of Healthcare Sales.
* Reviews and approves employees requests for outages/sick-leave, on-boarding into role, annual or on-going competency skills, conducts and holds accountable employee training and in services as applicable.
* Oversees campus controlled marketing budget, and applicable budgets, financial stewardship of organization resources.
** DOCUMENTATION
* ** Accesses, maintains and analyzes team performance daily utilization of CL–approved customer relationship management (CRM) software for sale activities and admission outcomes, prospective leads, and referral source management. Submits monthly sales and admission team performance reports to healthcare administrator and National Director of Healthcare Sales.
* Manages all applicable campus healthcare products are receiving and admitting the right payer mix of customers to exceed census revenue and occupancy targets in collaboration with the healthcare admissions coordinator.
* Directs admission…