Field Support Engineer

Overview

Sym Quest, a Division of Konica Minolta, currently has an exciting opportunity for a Field Support Engineer!

Project work including

• Desktop installs
• Network hardware installations (Switches, APs)
• Firewall Installations
• Unified Communication (VoIP) installations
• ISP Cutovers
• Assisting other engineers with project tasks

Pre-scheduled onsite/remote visits with clients to perform IT Checklist

• Network Administration tasks (tasks include server health checks, test backup/restores, antivirus updates, OS service packs, critical updates, and server event log reviews)
• Act as an internal Network Administrator, resolve network problems as necessary.
• Review network infrastructure and make recommendations for improvements.

On-Site dispatches

• Scheduled onsite dispatches for issues the Sym Quest NOC cannot resolve remotely.

Products and Services:

• Local & Wide Area Networks
• Network Operating Systems (2019, 2022, RDS)
• Messaging Systems (Primarily Exchange/M365)
• Security
• Firewalls, Routers and Managed Switches
• Desktop Productivity Tools (Office Suites)
• Desktop Operating Systems (Win
  10/11)

• Minimum of a two-year college degree or equivalent field experience
• Industry certifications such as CCENT/CCNA, VCP, MCSA/MCSE, CCA, etc.
• Strong analytical and organizational skills
• Strong communication and interpersonal skills
• Possess inherent troubleshooting skills
• Desire to “do what it takes” to solve technical challenges
• Practical, hands on technical experience is a must
• Advanced understanding of Microsoft products, virtualization solutions (VMware ideally), Citrix solutions, Symantec backup and protection solutions, third party utilities, local and wide-area networks, hardware, and desktop operating systems (Windows XP, Vista, 7 and 8/8.1)
• Products and Services:
  • Network Operating Systems (Windows 2008/2012)
  • Microsoft Exchange Server 2007, 2010 and 2013
  • Microsoft SQL Server
  • VMware vSphere 5.5 and related technologies
  • Anti-virus, Anti-spam and Anti-spyware
  • Backup Exec / Systems Recovery Server
  • Thin client technologies (Citrix and RDS) Firewalls, Routers and Managed Switches (Cisco a plus)
  • LAN / WAN / Wireless networking hardware and software technologies
  • Systems Management Software (HP PSP, Dell Open Manage)
• Job may have significant, regional travel, which typically does not require overnight stays
• Ability to learn new technologies quickly, often from reading manuals, web searches and extrapolating from prior experiences
• Creative and resourceful in developing solutions for client needs
• Ability to remain composed and confident under stressful conditions
• Need to work independently in front of clients a majority of the time

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to give shape to ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact," and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation.

Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI  Most Color Consistent A3 Brand Awards for its bizhub One i-Series.

For more information, please visit Konica Minolta…