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Customer Service Rep HelpDesk/Support Technical Support

Customer Retention & Win-Back Specialist

Job in Pleasant Grove, Jefferson County, Alabama, 35127, USA
Listing for: Kenect
Full Time position
Listed on 2025-12-15
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Technical Support
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A dynamic customer communication company is seeking a highly motivated Customer Success Retention Specialist in Pleasant Grove, Alabama. This role focuses on reducing customer churn and preserving recurring revenue through proactive engagement with at-risk customers. Candidates should have at least 2 years in Customer Success or similar roles, strong negotiation skills, and the ability to analyze data for actionable insights.

The company offers competitive benefits and values self-motivated team members.
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