CSM; Advanced Product

Position: CSM (Advanced Product)

Customer Success Manager - Advanced Products

Location: Hybrid - Pleasant Grove, UT

Base pay range

$75,000.00/yr - $80,000.00/yr

Perks

• Compensation: $75,000 - $80,000, based on experience
• Hybrid schedule: 4 days in office / 1 day WFH
• Health, Dental, Vision, Life & Disability Insurance
• Paid Time Off + Your birthday as a paid day off
• Breakroom stocked with snacks and drinks
• Onsite gym

A Day in the Life of the Customer Success Manager

In this role, you’ll serve as the primary point of contact for a portfolio of customers, ensuring they’re successful, supported, and continuously seeing value from the platform. You’ll lead strategic account conversations, resolve escalations, and collaborate cross‑functionally to advocate for customer needs. Your work directly supports the company’s mission to transform how businesses communicate with their customers.

Responsibilities

• Manage and retain a portfolio of customers while driving platform adoption and account growth
• Serve as the main point of contact for customer relationships and day‑to‑day inquiries
• Conduct weekly, monthly, and quarterly account reviews to assess health, success metrics, and risks
• Escalate customer issues internally and partner with stakeholders to ensure timely resolution
• Communicate customer feedback and needs to influence internal priorities
• Deliver and clearly communicate ROI throughout the customer lifecycle
• Maintain accurate customer data, contacts, and account health in the company’s CRM
• Lead critical and sometimes challenging conversations with professionalism and empathy

Requirements and Qualifications

• 2+ years of Customer Success experience within a SaaS or software environment
• Past experience working in companies in the $10M - $50M range
• Proven experience supporting Enterprise and/or Mid‑Market clients
• Ability to manage a large portfolio of clients – with varied ARR expectations
• Strong experience with renewal, retention, and churn management discipline
• Strong organizational, time management, and multitasking skills
• Results‑driven mindset with a bias toward action and accountability

About the Hiring Company

Our client is a fast‑growing SaaS company focused on revolutionizing customer communication and engagement for businesses across North America. Their innovative messaging and reputation platform help organizations streamline conversations, improve customer satisfaction, and drive growth. Trusted by thousands of businesses, they’re known for their strong culture, customer‑first mindset, and commitment to building impactful technology.

Join Our Customer Success Team

Start by filling out this 3‑minute, mobile‑friendly application here. We look forward to hearing from you!

Seniority level

Associate

Employment type

Full‑time

Job function

Administrative and Customer Service

Industries

Consumer Services

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