Business Systems Administrator

Overview

Business Systems Administrator

Join Us at Pura—Reimagining Fragrance for the Future. At Pura, we believe life is better when it smells good. Fragrance can transform spaces, elevate moods, and create lasting memories. We’re pioneering the future of fragrance by combining cutting-edge smart home technology with premium, clean scents to create personalized experiences in every home.

We’re redefining fragrance as a critical element of design—on par with color, texture, sound, lighting, and furniture. We call this Scent Design, transforming scent from an afterthought into an intentional, skilled component of every space. By blending artistry and science, Pura enables users to design their own “scents capes” that enhance daily life and craft environments that feel as good as they smell.

At Pura, our technology stack powers the customer experience. We are seeking a strategic and hands-on Business Systems Administrator to own the technical configuration and optimization for our core business tools.

This is a high-impact, technical role for someone who thinks holistically about systems architecture. You will be the central technical owner of our business application ecosystem, translating the operational needs of our Customer Care, Marketing, and Product/Engineering teams into robust and scalable system configurations. You will help us inspire a belief in the power of fragrance to craft and elevate memorable moments for our Owners.

This is your chance to make an impact in a high-growth company that’s redefining the way people experience scent.

• System Configuration & Implementation:
  Own the end-to-end technical execution of enhancements for core business applications (Segment, Braze, Shopify, Loop Returns, Kustomer, Mavenoid, Talk Desk). Translate detailed requirements into system configurations and new workflows.
• Request Triage & Technical Support:
  Act as the central point for all inbound system change requests, prioritizing requests and performing technical impact analysis across the stack.
• System Maintenance & Optimization:
  Monitor health and continuously improve the toolset, reduce technical debt, improve data cleanliness, increase automation, and minimize downtime.
• Expert-Level Troubleshooting:
  Serve as the subject matter expert and escalation point for complex issues.
• Stakeholder Partnership:
  Build strong relationships with Customer Care, Lifecycle & Marketing, and Product/Engineering. Advise on system capabilities and best practices to achieve goals.
• Technical Documentation:
  Create and maintain robust documentation of system configurations and processes.

A basic level of technical proficiency is essential for managing our modern tool stack. The ideal candidate will have some familiarity with the following:

• Web Fundamentals (JavaScript, HTML, CSS, Liquid):
  For insert functions, transformations, and tasks in Kustomer and Mavenoid.
• SQL:
  For pulling ad-hoc data, building audiences, and validating analytics.
• APIs and JSON:
  Reading API documentation, structuring API calls, and handling JSON payloads to connect systems.
• React:
  Basic familiarity with component-based development.

• 4-6+ years in a technical role such as Systems Administrator, Application Owner, or similar, managing and developing a SaaS toolkit.
• Proven ability to translate business requirements into technical solutions and well-scoped projects.
• Strong project management and prioritization skills with experience managing a backlog of requests.
• Holistic systems thinker with experience performing impact analysis across an interconnected stack.
• Excellent technical aptitude and problem-solving skills; ability to architect robust solutions.
• Excellent communication skills; able to act as a consultant to stakeholders and articulate trade-offs clearly.

We’re passionate about creating spaces that inspire, elevate, and transform everyday life. Scent is more than a pleasant background—it’s an integral part of Scent Design, transforming homes into meaningful, personalized spaces. Our smart home fragrance diffusers let users design their own scent experiences with premium, clean fragrances.

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