Front End​/Floor Supervisor

Overview

Front End / Floor Supervisor role at Kroger Mountain View Foods. The position involves leading front end and customer engagement at the store level, coaching staff, and maintaining cleanliness and safety standards.

• Model exceptional customer service and engagement behaviors.
• Greet and engage 90% of all customers through greeting, smiling, making eye contact and thanking them.
• Spend at least 90% of time on the customer approach side of the check lanes.
• Be an approachable, visible source of assistance to both customers and associates.
• Maintain self-checkout and total front end queuing standards.
• Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices.
• Ensure till audits are being performed.
• Supervise basket retrieval process.
• Maintain break schedules for front end associates.
• Make sure carry-outs are offered to customers.
• Supervise cleanliness and safety conditions for front end and restrooms.
• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

• Previous comparable experience
• None

Based in Salt Lake City, Utah, Smith’s Food and Drug merged with The Kroger Company in 1998. Today, we’re proudly serving Smith’s customers in over 140 stores throughout Utah, Nevada, New Mexico, Arizona, Montana, Idaho and Wyoming. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose:
To Feed the Human Spirit. We strive to provide the ingredients you need to create your own recipe for success at work and in life. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited. Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you. Apply today to become part of our Smith’s family!

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We’ll help you thrive, with access to:

• A wide range of healthcare coverage, including medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and more.
• Up to $21,000 in tuition reimbursement over your career through Continuing Education programs.
• Growth opportunities through training programs and diverse career pathways.