Tour Guide & Retail Sales

Location: Pleasant Grove, Utah

Department: Retail

Reports To: Director of Sales

Employment Type: Part‑Time, 10–15 hours per week

Hourly Rate: $20

Position Summary

We are seeking an engaging, knowledgeable, and customer‑focused Tour Guide to lead visitors through our facility, share our story, and deliver a memorable, high‑quality guest experience. The ideal candidate is outgoing, reliable, comfortable speaking to groups, and passionate about hospitality with knowledge and interest in spirits, distilling, and mixology.

Key Responsibilities

• Welcome guests and lead guided tours with energy, professionalism, and enthusiasm.
• Communicate the company’s history, mission, processes, and products in a clear and compelling manner.
• Ensure tours run on schedule and maintain excellent pacing and flow.
• Provide accurate information and answer guest questions confidently.
• Maintain safety standards and ensure guests follow all facility guidelines.
• Assist with tastings, demonstrations, and onsite events (if applicable).
• Support retail operations, including product recommendations and basic sales transactions.
• Gather and report visitor feedback to help improve the guest experience.
• Maintain a clean, organized, and welcoming tour environment.
• Check State IDs to be 21+ compliant and upsell products within retail.

Required Qualifications

• Strong verbal communication and public speaking skills.
• Outgoing, friendly, and comfortable engaging with a wide range of people.
• Ability to learn and retain detailed information about company history, processes, and products.
• Professional appearance and demeanor.
• Reliable, punctual, and able to work independently.
• Ability to stand/walk for extended periods.
• Must be willing to be TIPS certified to serve alcohol samples.

Preferred Qualifications

• Previous experience in hospitality, customer service, performance, or education.
• Experience leading groups or conducting presentations.
• Interest in alcohol process and cocktails.
• Cocktail knowledge and teaching is a plus.

Work Schedule

Weekends and nights as needed. Hours needed 10 to 15 hours per week. Flexible availability for events or private tours.