Assistant General Manager

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

This posting will be for AGM positions at our Pleasant Grove store in addition to our next store in Spanish Fork (coming Q1 2026)!

At Milk Shake Factory, we're on a mission to craft moments of joy through our handspun milkshakes and premium chocolates. If you're seeking an opportunity to have fun and master the art of desserts, look no further – you've found your place.

We've been busy perfecting our craft since 1914 and we're excited to expand our legacy with you. Joining our team comes with SWEET perks:

Be part of a rapidly growing concept

Develop into a chocolate-tasting expert – other chocolates will never taste the same

Become a valued member of a rapidly growing team with opportunities to grow and advance

Be an important place to your local neighborhood community

Embark on a journey with us where there is room to grow and develop internally

Tips added on top of your base pay (generally has been +$3-4/hr. in addition to base pay, but will vary)

Come shake things up with Milk Shake Factory as we expand our operations coast to coast and in Utah!

Leaders, not bosses. Your team wants to work both with and for you.

Experience and pride in promoting excellent employee culture and guest experience

Desire and ability to grow into a General Manager - and more! We’re growing, and so can you!

Excellent communication skills, we believe in growing through collaboration and strong communication.

Mentors. We are excited and committed to answering the call for leaders who want to help develop in-store talent!

Take the lead, owning the front- and back-house store operations, cash management, merchandising, workflows, sanitation, organization, and the customer experience at Milkshake Factory.

Maintains a high-level of cleanliness and sanitation that reflects the premium experience of Milk Shake Factory

Collaborate on crafting and maintaining systems that drive store-wide operational excellence, covering cash management, food safety, inventory control, and employee performance.

Provide robust support for Milk Shake Factory human resources, handling team member training, coaching, motivation, feedback, and retention strategies.

Partnering with the Manager, expertly schedule and staff the retail store, ensuring smooth operations while aligning with the budget.

Team up with the Manager to exceed regulatory health and safety standards.

Harness consumer insights to contribute to compelling annual and seasonal marketing campaigns.

Maintain a tight ship on security measures, including cameras, alarms, locks, and protocols.

Generate concise reports on retail performance for Manager review.

Be the go-to brand advocate, sharing the company's story, history, vision, and products with both consumers and employees, including corporate accounts and special events.

Compose succinct reports on store performance for review with the Manager.

Keep those POS register systems ticking perfectly at all times.

Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting

Strong track record of creating amazing customer experiences while managing successful retail or restaurant teams, brands, operations, and financials

Availability to work flexible hours that may include mornings, evenings, late nights, weekends, and/or holidays

Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment

Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills

Ability to plan and prioritize workload

Knowledge of Microsoft Office

Ability to lift and/or handle packaged goods and materials up to and including 25lbs

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Milk Shake Factory Corporate.