Inside Sales Representative

About Us

Gly Med+, "The Brand of the Skincare Professional™," is a 34‑year leader in professional skincare, offering clinical‑grade products, cutting‑edge education, and tools that empower licensed professionals worldwide. Our team is dedicated to a smart, scientific approach, using pharmaceutical‑grade ingredients and delivering exceptional service at every touchpoint.

The Inside Sales Representative nurtures and grows professional accounts through relationship‑building, consultative selling, and an exceptional customer experience. Working closely with estheticians, spa professionals, and medical offices, the role recommends effective product and treatment solutions, driving long‑term success.

• Build and maintain strong relationships with new and existing professional accounts.
• Conduct outbound and inbound calls to grow revenue, introduce new products, support promotions, and nurture account growth.
• Use a consultative sales approach to understand client needs and recommend tailored product and treatment solutions.
• Confidently upsell, cross‑sell, handle objections, and close sales.
• Maintain accurate CRM records, customer notes, follow‑up tasks, and pipeline management in Hub Spot.
• Stay informed on ingredient science, product formulations, and treatment protocols to confidently educate professional customers.
• Support customers in understanding Gly Med+ eCommerce, Gly Med+ Retail, Admin, and Rewards Points systems.
• Partner with Marketing, Education, Customer Sales, and Operations teams to support launches, promotions, and business initiatives.
• Provide timely customer support, order assistance, and exceptional communication to create a memorable professional experience.
• Maintain resilience and positivity during busy seasons and high‑volume customer interactions.
• Collaborate with internal teams to enhance the customer journey and contribute new ideas for process improvements.

• 1–3 years of inside sales or customer‑facing experience preferred.
• Experience in skincare, aesthetics, spa, cosmetic, or beauty industry is highly desirable.
• Strong phone presence with clear, confident, and friendly communication skills.
• Ability to explain ingredient benefits, product usage, and treatment protocols (training provided).
• High emotional intelligence and strong relationship‑building abilities.
• Comfortable with CRM systems (Hub Spot preferred), digital communication tools, and eCommerce environments.
• Ability to manage multiple accounts, tasks, and follow‑ups in a fast‑paced setting.
• Self‑motivated, proactive, and able to work independently as well as collaboratively.
• Strong organizational and time‑management skills.
• Positive attitude, resilience under pressure, and commitment to delivering exceptional customer experiences.
• Must work onsite at the Pleasant Grove, Utah office unless otherwise specified.

• Medical insurance
• Vision insurance
• 401(k)