Sales Development Representative
Listed on 2026-10-16
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Sales
Sales Development Rep/SDR, Sales Representative, Inside Sales, Business Development
It has been only a single year since our shift in target customers, and almost 80% of our largest accounts have been closed in the past year. As a result, we are further changing how we do sales at Mapline, bringing an even greater emphasis to creating personalized solutions. As a sales development representative, you will immediately have a direct effect on Mapline’s success.
Your goal is to create and qualify sales opportunities for our Account Executives. You will work with potential customers as well as new Mapline users and website visitors to
1) dive deep into their situation to understand their needs,
2) think critically and identify solutions using Mapline’s platform, and
3) qualify the opportunity and oversee a smooth transition to the Account Executives. With our streamlined, tight-knit team, you will also regularly have the ability to weigh in on company discussions and share your opinions with the senior team members and the CEO.
- Become an expert in Mapline products and master all the product capabilities
- Be the first point of contact for new and perspective clients to help increase interest through discovery and education
- Assist and consult customers with individual use cases
- Respond promptly to inquiries by communicating with customers through various channels (Phone, chat, email, video call)
- Manage and stay on top of your pipeline of contacts and leads
- Identify and qualify potential sale opportunities for our Account Executives
- Maintain a positive, empathetic and professional attitude toward customers at all times
- Identify and report system bugs
- Contribute as a team player and exhibit professional verbal and written communication skills
- Add value in assigned ad-hoc projects
- Ability to manage large and diverse pipelines of sales leads
- Ability to apply independent judgement to customer solutions
- Critical thinking skills to fully comprehend and discover customers’ unique needs
- Ability to manage time wisely and prioritize effectively in a fast-paced environment
- Strong verbal and written communication skills
- Excellent telephone and written communication skills
- Honesty and integrity are a priority
- Reliability and consistency are a must
- Computer skills, including Microsoft Office, email, etc.
- Sales or customer service experience preferred
- Experience in SAAS sales/support preferred
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