Client Service Associate

Client Service Associate

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Lenox Advisors brings together sophisticated solutions in wealth management and insurance services to high-net-worth individuals and their families. As a wholly owned subsidiary of NFP Corp., an Aon Company, we combine the culture of a boutique firm with the stability and backing of a large corporation to create an environment that's truly unique. NFP is a multiple Best Places to Work award winner in Business Insurance.

We’re a recognized Elite Agency award winner and a leading property and casualty broker, benefits consultant, wealth manager, and retirement plan advisor.

Our clients hire us for our commitment to help them achieve long-term financial success. We have an immediate opportunity in our Chicago location for a Client Service Associate, supporting a successful insurance producer. The successful candidate will be comfortable supporting a busy agent in a sales environment and will be responsible for performing all underwriting and sales assistant duties pertaining to life, disability and long term care insurance.

• Provides superior client service by identifying client’s wants and needs, acting on, and/or delegating items and following through to completion, keeping all parties informed throughout the process
• Processes all insurance policy service requests, including address, beneficiary /ownership changes, premium mode changes, dividend option changes and fund allocation changes
• Interacts on a daily basis with insurance carriers / vendors to ensure proper and timely execution of client service requests
• Takes a proactive lead on conservation of Relationship Manager’s existing block of business by notifying clients of overdue insurance premiums and coverage in danger of lapsing, tracking all attempts and progress, and keeping the Relationship Manager informed of problematic cases
• Processes all policy changes including reinstatement of lapsed cases, smoker rating changes, addition or removal of policy riders, and face amount reductions
• Assembles meeting preparation documents pertaining to the client / prospect prior to sales meetings, including but not limited to, illustrations, policy and product summaries, reports, presentations, and marketing packets
• Processes all insurance underwriting duties, including preparation of multi-life and individual disability and life insurance applications
• Organizes all carrier and state licenses and appointments for Relationship Manager(s) with in-house licensing coordinator
• Performs all underwriting duties, including preparing, completing and mailing individual life, disability and long term care applications and tracking in MOSAIC
• Schedules medical insurance exams and orders all Attending Physician Statements (APS) based on insurance underwriting guidelines
• Follows up with the client and Relationship Manager(s) during the underwriting process, keeping notes on process and conversations in MOSAIC
• Reviews insurance policy and prepares it for delivery. Follows up on delivery requirements when needed
• Ensures data accuracy in company records by regularly and routinely updating client and vendor information in MOSAIC and maintaining client files according to company compliant procedures
• Participates in occasional training and development sessions as directed by Regional Administrative Manager
• Creates client correspondence as needed according to the Lenox Style Guide
• Performs administrative duties including fielding phone calls, reviewing incoming mail, filing and greeting clients

High School Diploma; college preferred with 3-5 years of prior experience, particularly in Financial Services/Insurance industry. The ability to interact with clients diplomatically and professionally is a must. Excellent verbal and written communication skills. The candidate must be able to work independently and multi-task while paying attention to detail. Be highly organized, detail oriented and able to prioritize in fast paced sales environment.

Proficient in Microsoft Outlook, Word, Excel.

IL Life and Health Insurance License is preferred.