Customer support

Global Channel Management is a technology company specializing in recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience across various verticals. GCM understands the challenges companies face regarding skills and experience needed to fill day-to-day functions. Organizations aim to reduce training and labor costs while securing the best talent for the job.

The Customer Support Specialist position requires 2-5 years of pharmaceutical experience.

The ideal candidate should possess:

• Strong analytical skills
• Advanced Excel skills
• Proficiency in Business Objects
• Quick learning ability
• Self-driven attitude
• Ability to attend business-critical meetings to contribute to solutions for emerging issues and participate in cross-functional team meetings.
• Experience leading or participating in Continuous Improvement Programs to enhance service quality for customers.
• Operational support skills for Customer Service management.
• Ability to create reports to monitor organizational effectiveness by determining operational metrics and reporting on service performance.
• Skills to monitor and evaluate Customer Service Representatives' (CSR) phone interactions with Healthcare Professionals (HCP), consumers, distributors, pharmacies, etc., against established metrics, and provide ongoing feedback to supervisors for performance discussions.