Patient Access Specialist

Patient Access Specialist Responsibilities:

Patient Access Specialist serves as the first point of contact for Froedtert South. The position is accountable for appointment scheduling, patient check‑in, registration, coverage management, patient portal sign‑up, patient message collection and routing, departmental support, prior authorization and WQ (work queue) management.

• Schedules, reschedules and cancels patient appointments
• Executes pre‑arrival registration by adhering to registration standards
• Accurately identifies and enters patient’s insurance coverage
• Performs check‑in/check‑out functions for patient appointments
• Collects all applicable self‑pay payments for exams
• Manages and resolves assigned departmental WQs
• Takes messages (telephone and in‑person) and uses the healthcare software in‑basket to route and facilitate communication between patients and clinical care team
• Performs insurance verifications and prior‑authorizations functions

• High School or GED
• 6 months — 1 year
• Formal education beyond high school in Business or Healthcare or equivalent experience preferred.
• Experience in a healthcare business or receptionist environment.
• Excellent computer and customer service skills.
• Knowledge of medical terminology; ICD‑10, CPT and HCPCS codes and use.
• Familiarity with the internet, email and Microsoft Office.
• Effective written and verbal communication skills are required.
• Demonstrates the ability to efficiently organize work, while maintaining a high level of accuracy and productivity
• Experience in patient registration, insurance verification and health insurance plans.

Salary Range: $17.00 to $25.25/hr (based on experience)

• Night and evening shift differential

• Medical, dental and vision benefits available
• 403(b) company match available
• Tuition reimbursement
• Employee discount program
• Competitive PTO

Froedtert South