Patient Admin Specialist; PAS

Position: Patient Admin Specialist (PAS)
We are looking for a Patient Admin Specialist (PAS) to support front-desk and patient registration activities in an outpatient clinic in Pleasanton, California. This Long-term Contract position is ideal for someone who thrives in a fast-paced healthcare setting and can deliver organized, courteous service to patients, providers, and internal teams. The role focuses on appointment coordination, surgery scheduling, patient check-in and check-out, and a wide range of administrative duties that help keep daily clinic operations running smoothly.

Responsibilities:
• Welcome patients at the front desk, guide them through check-in and check-out, and respond to routine questions about appointments, payments, and scheduling.
• Coordinate new patient intake and assist with surgery scheduling while aligning appointments with provider availability and clinic priorities.
• Communicate with physicians and clinic staff to address scheduling requests and help accommodate urgent patient needs when appropriate.
• Support patient and provider interactions by using approved reference materials, office tools, and established administrative procedures.
• Maintain accurate records by updating databases, managing directories, and completing internal forms and documentation in a timely manner.
• Respond to non-clinical inquiries received through CRM systems and patient messaging channels, escalating issues to the appropriate team when needed.
• Handle incoming and outgoing administrative materials, including faxes, mail distribution, scanning, filing, and clinic-specific document management.
• Contribute to high service standards by staying organized, managing multiple priorities, and supporting efficient daily clinic operations.