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Customer Service Rep

Guest Experience Specialist – Front Desk

Job in Pleasanton, Alameda County, California, 94566, USA
Listing for: Hersha Hospitality Management
Full Time, Part Time position
Listed on 2026-01-12
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
  • Hospitality / Hotel / Catering
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 80000 - 100000 USD Yearly USD 80000.00 100000.00 YEAR
Job Description & How to Apply Below
A hospitality management company is seeking a Guest Service Agent to greet and service guests while ensuring their satisfaction according to hotel standards. The role involves checking guests into their rooms, handling reservations, and addressing guest queries and complaints. Ideal candidates will have previous customer service experience and preferably knowledge of PMS systems. This is a full-time or part-time opportunity with competitive wages and various benefits including health insurance and paid time off.
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